Messenger Developer Succcess Stories
Learn how brands and business around the world leverage Messenger to build customer relationships.
Hyundai
Hyundai built a Messenger-powered digital assistant to help the company facilitate faster conversations and gather customer leads. This conversational approach to customer experience lead to a 4X higher sales rate and 3.5X higher conversion rate.
Hang Seng Bank
Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.
Joybird
By implementing an end-to-end marketing strategy around messaging, Joybird grew its audience by 16X in just six months and achieved more sales earlier in the purchase cycle.
UBA Group
UBA Group introduced a Messenger-powered digital assistant called LEO, more than 58,000 new UBA accounts were created via Messenger in 2020.
Grupo Savol
After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.
Klarmobil GmbH
Klarmobil integrated an automated Messenger-powered digital assistant that drove a 5.5X increase in customers using Messenger for customer service.
CCC
CCC implemented a Messenger-run digital assistant to provide customers with 6x more sessions on average (as compared to live agent sessions).
Audi Taiwan
With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.
Promart
Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.
Ikea Hong Kong
Ikea saw a 78% increase in agent productivity when they launched an automated care service.
Samsung Electronics Benelux B.V.
Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.
Carrefour
Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.
Swisscom
By utilising Messenger, Swisscom was able to streamline its customer service operating process during service outages.
Island King
Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.
TPBank
After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.
TechStyle Fashion Group
TechStyle developed a sophisticated automated solution that could handle the high volume of queries, resulting in a 95% customer satisfaction rate.
Grab
Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.
Messenger Solutions
These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.
Find a Developer Partner
Our Partner Directory will help you find a developer partner with experience building Messenger solutions.
Start Building
Our developer documentation contains information you need to get started with Messenger.