Learn how brands and business around the world leverage Messenger to build customer relationships.
Hyundai built a Messenger-powered digital assistant to help the company facilitate faster conversations and gather customer leads. This conversational approach to customer experience lead to a 4X higher sales rate and 3.5X higher conversion rate.
Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.
By implementing an end-to-end marketing strategy around messaging, Joybird grew its audience by 16X in just six months and achieved more sales earlier in the purchase cycle.
UBA Group introduced a Messenger-powered digital assistant called LEO, more than 58,000 new UBA accounts were created via Messenger in 2020.
After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.
Klarmobil integrated an automated Messenger-powered digital assistant that drove a 5.5X increase in customers using Messenger for customer service.
CCC implemented a Messenger-run digital assistant to provide customers with 6x more sessions on average (as compared to live agent sessions).
With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.
Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.
Ikea saw a 78% increase in agent productivity when they launched an automated care service.
Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.
Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.
By utilising Messenger, Swisscom was able to streamline its customer service operating process during service outages.
Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.
After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.
TechStyle developed a sophisticated automated solution that could handle the high volume of queries, resulting in a 95% customer satisfaction rate.
Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.
These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.
Our Partner Directory will help you find a developer partner with experience building Messenger solutions.
Our developer documentation contains information you need to get started with Messenger.