Learn how brands and business around the world leverage Messenger to build customer relationships.
Hyundai built a Messenger-powered digital assistant to help the company facilitate faster conversations and gather customer leads. This conversational approach to customer experience lead to a 4X higher sales rate and 3.5X higher conversion rate.
Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram
Boosting productivity and cutting average response time by 55% with Messenger API for Instagram
Improving customer service response time by 73% with Messenger API for Instagram
Saving time and improving the customer experience by using Messenger API for Instagram
Combining Messenger platform features and machine learning to provide faster and more efficient customer service
Using Login Connect with Messenger to foster closer connections with 85% of customers
Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.
After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.
CCC implemented a Messenger-run digital assistant to provide customers with 6x more sessions on average (as compared to live agent sessions).
With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.
UBA Group introduced a Messenger-powered digital assistant called LEO, more than 58,000 new UBA accounts were created via Messenger in 2020.
Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.
Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.
Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.
Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.
After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.
Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.
These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.