Businesses can generate, qualify, and follow up with leads at scale through automated or live chat experiences.
Messenger helps businesses in retail, e-commerce, telcom, and more remove friction
along the path to purchase, giving people confidence to move from consideration to action.
Messenger allows customers to communicate with your business without waiting on hold or repeating support issues to multiple agents - the conversation stays in Messenger, an easily accessible channel for questions and re-engagement.
: Facebook Messaging Survey” by Nielsen (Facebook-commissioned study of 12,500 people ages 18+ who used a mobile messaging app in the past 30 days in AE, AU, BR, FR, ID, IN, JP, KR, MX, TH, TW, UK, US and VN), Mar 2016