A WhatsApp Business Account (WABA) needs a valid phone number that is dedicated to using with the WhatsApp Business Platform. This guide explains how to select a phone number, add it to your account, and how to delete a phone number from your account.
If you are working with one of our Business Service Providers, this will be done for you by your Business Service Provider.
The phone number for your business must be a valid phone number which meets the following criteria:
If you want use a phone number already registered with WhatsApp Messenger or WhatsApp Business App, refer to our migration guides:
You can still use this number for everyday purposes, such as calling and receiving messages after registering it on the WhatsApp Business Platform.
Businesses may want to register their 1-800 or other toll free numbers on the platform, however, these numbers are usually behind an Interactive Voice Response (IVR) system, which a WhatsApp registration call cannot navigate.
To get a registration code for IVR phone numbers complete the following steps:
IVR phone numbers unable to receive registration calls will not be supported.
Once you have chosen your business's phone number(s), you need to add them to your WABA. Learn more.
If a phone number is banned by WhatsApp it cannot be added to a WABA. If you believe the phone number was banned in error, please contact support.
To delete a phone number, complete the following steps:
Once a number has been deleted from a WhatsApp Business platform, it can be used again in the WhatsApp Consumer app, or may be registered again in the WhatsApp Business platform. Note that different rules apply to deleted phones that had been banned by the WhatsApp Business Platform.
After adding a phone number to a WABA, you also need to register it with the platform. You can register up to 25 phone numbers per WABA. If you want to register more than 25, please contact direct support. You can only register your phone number on one API at a time, whether it is the On-Premises API or Cloud API
If you forget or misplace your PIN, follow these steps to reset it in WhatsApp Manager: