WhatsApp Business Platform

The WhatsApp Business Platform gives medium to large businesses the ability to connect with customers at scale. You can start conversations with customers in minutes, send customer care notifications or purchase updates, offer your customers a level of personalized service and provide support in the channel that your customers prefer to be reached on.

Visit the WhatsApp Business Platform status page for the latest information on whether the API is experiencing any platform outages.

Documentation Content

Overview

Learn about the WhatsApp Business Platform, its components, and how it can benefit your business.

Get Started

Learn what you need to implement before you can successfully implement the WhatsApp Business Management API and the Cloud API or On-Premises API.

Display Names

Learn about the requirements and options for the name displayed in your messages.

Phone Numbers

Learn how to add a phone number or migrate your phone number to your business account.

Pricing

Learn about pricing, payments, and lines of credit for conversation.

Webhooks

Learn how to implement webhooks to get notifications about sending and receiving customer messages as well as business account information.

Terms & Policies

Learn about the terms and policies that you must comply with to use the platform.

Changelog

Learn how to troubleshoot common errors and contact support.

Best Practices

Learn best practices for using the WhatsApp Platform.

Support

Learn how to troubleshoot common errors and contact support.

Platform APIs

WhatsApp Business Management API

Learn how to programmatically manage your WhatsApp Business Account assets.

Cloud API

Learn about and how to implement the WhatsApp Business Cloud API to send and receive messages to and from customers.

On-Premises API

Learn about and how to implement the WhatsApp On-Premises API to send and receive messages to and from customers.