WhatsApp Business API

A Better Way to Connect with Customers

Treat every moment with a customer as an opportunity to build a relationship. With WhatsApp, you can chat with people on their preferred channel through a customized experience that’s quick to implement. [1]

Marketing

Run ads that click to WhatsApp from Facebook or Instagram to start conversations with potential customers. Re-engage existing customers with personalized offers and recommendations that they choose to receive. [2]

Selling

Drive incremental sales by building shopping experiences within WhatsApp conversations. Sell to audiences new to e-commerce with simple and convenient buying experiences.

Notifications

Send relevant and timely messages to customers that have opted in. Increase engagement and awareness with product recommendations and updates. [2]

Customer Service

Offer efficient, seamless customer support through conversations. Improve customer satisfaction and lower your service costs with automation.

Customer Stories

Sears Mexico

With such a wide variety of products and services and so many different types of customers, Sears noticed gaps in its customer communication strategies. The retailer wanted one solution to communicate with all of its customers, via a familiar channel that people would feel comfortable using.

The retailer used the WhatsApp Business API to provide a unified customer service channel that could support all of its many products and services in Mexico, and reported seeing a 4X increase in agent productivity in four months.

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Samsung Electronics Asia

The electronics conglomerate used the WhatsApp Business API to provide people with detailed guidance regarding new purchases, and reported it earned a 91% opt-in rate for its WhatsApp services.

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Stone

The financial tech provider used the WhatsApp Business API to personalize and scale up customer interactions, and it saw a 5X lower cost per acquisition within two months.

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Ready to take the next step?

The WhatsApp Business API is in limited public preview, but you can still get started today. Complete the form below and we'll be in touch with next steps.

Get Started

Ready to take the next step?

The WhatsApp Business API is in limited public preview, but you can still get started today. Complete the form below and we'll be in touch with next steps.

Get Started