iFood

Delivering results for one of South America’s biggest takeaway food platforms

The Story

Founded in 2011 in São Paulo, iFood is one of the largest online platforms for food delivery in South America. It connects hungry customers with their favorite restaurants via its website and mobile app, making food delivery quicker, easier and more enjoyable for thousands of people.

Available on:iOS, Android

The Goal

iFood wanted to make it easier for people to authenticate on its platform and at the same time verify the phone numbers of its existing customers. The integration of both Facebook Login allowed iFood to provide its customers with multiple login options and collect accurate customer information. In turn, the team was able to increase the number of successful deliveries and reduce the amount of password recall requests.

The Solution

Deeper connections with Facebook Login

iFood team uses Facebook Login as a registration option to leverage customers' familiarity with the Facebook brand as evidenced by the 38% of people that use Facebook Login. The team also leveraged Facebook Login to better understand the preferences of people who use its platform. They were able to build a deeper connection with their customers and personalize the app results according to their likes, location and hometown.

Places Graph helps plan for the future

Thinking ahead, iFood turned to Places Graph to aid the process of identifying potential partner restaurants. The information gathered by the Places Graph gives iFood insight into specific restaurants and their estimated size, popularity and capability. By combining this data with its own research, iFood can draft detailed lists of vendors to contact as it looks to expand into new regions. What’s more, access to this database has engaged customers; iFood has seen a 50% increase in people suggesting restaurants to add to iFood’s platform.

Analytics is key to understanding a customer's journey

iFood used detailed behavioral reporting gathered by Facebook Analytics to gain precise insights into the customer's journey. Omni-channel analytics in particular helped iFood to understand how and when people interacted with them across various channels, and how how customer behavior differed across devices and channels. Coupled with rich audience insights, iFood was able to tailor their marketing strategy to optimize their campaigns. For example, iFood discovered that most lunch orders arrived via the website, and that mobile users between ages 24-35 were more likely to reorder. They were subsequently able to cater their ad campaign to reach customers in the latter group outside of the lunch time frame and improve quality acquisitions.

The Results

14%

growth in overall account creation conversion rates compared to using email and password

50%

increase in restaurant suggestions since integrating Places Graph