Partial Outage
Since November 28 at 1:00 AM
Past 24 hours
Average API Response Time (ms)
144.806 as of 52 minutes ago
Past 24 hours
Average API Error Rate (%)
0.293 as of 52 minutes ago
Past 24 hours
Average Platform Webhook Delay Time (ms)
659.000 as of 52 minutes ago
HistoryPast 90 days
Downtime
Issue
Healthy
OCT
NOV
DEC
Current Issues
New messaging threads result in "(#551) This person isn't available right now." error - Fix Pushed
We are currently investigating an issue where posting to new messaging threads results in an error. The error looks like this: { "...
Last update: 2 hours ago
Issue History
Messenger Webhooks are not returning attachments consistently for most media types - Resolved
We're investigating an issue on Messenger Webhooks, most media types like images, videos, GIFs in attachments are not delivered.
Closed: November 26 at 7:28 AM
Checkout failures due to Payment Service Outage - Resolved
We're currently investigating an issue in our payment service leading to Checkout failures.
Closed: November 20 at 5:33 PM
Ad Library API Returns Empty Search Results - Resolved
We're investigating an issue on Ad Library API returning empty search result when parameter search_terms is not provided.
Closed: October 22 at 3:09 PM
Issues impacting Messenger Quick replies on iOS - Resolved
Our team is are aware of and investigating an issue with Messenger Quick Replies on iOS.
Closed: October 20 at 9:15 AM
Requests for the 'link' field on the "User" Node endpoint are currently failing for some apps - Resolved
Some requests for the 'link' field on the User Node endpoint are currently failing with an insufficient permission exception. We have...
Closed: October 1 at 1:02 AM
Spike on failing requests to https://graph.instagram.com/{user-id}/media - Resolved
We detected a spike on errors affecting queries to Instagram Media from Instagram Users. Our engineering team is currently working on a...
Closed: September 30 at 1:51 PM
Issues affecting Instagram Webhooks - Resolved
We are currently investigating an issue related to Instagram Webhooks failing to send for a number of users.
Closed: August 17 at 7:12 PM
Issue affecting Graph API endpoints - Resolved
Some API endpoints affecting Messenger Platform, Pages and SDKs on the platform are experiencing a spike in errors. The team has...
Closed: August 6 at 6:14 PM
Increased error rates in iOS SDK - Resolved
We are aware and investigating an increase in errors on the iOS SDK which is causing some apps to crash.
Closed: July 10 at 7:28 AM
Comments missing for a Page - Resolved
The team is currently investigating an issue of missing comments done through the comments social plugin.
Closed: June 19 at 2:39 PM