Intermittent errors with processing credit card payments

Created by Rishab Mangla · · Facebook Team — June 1, 2018 at 9:01 AM

Current State

Resolved

Description

We are experiencing intermittent errors when processing credit card payments. This is due to an internal issue with one of our credit card processors, so only some credit cards will be impacted. The card processor is working towards a resolution and we will provide an update when the issue is resolved.

Start Time

June 1, 2018 at 6:45 AM

Last Update

June 1, 2018 at 2:59 PM

Updates

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Resolved

Updated: June 1, 2018 at 2:59 PM

Our credit card processor has returned to normal service.

Investigating

Updated: June 1, 2018 at 12:04 PM

Update: We have observed an improvement in the errors and the failure rate has reduced but still not returned to absolute normal. We will continue to monitor and provide updates as they are available.