Intermittent errors with processing credit card payments

Created by Rishab Mangla · · Facebook Team — June 1 at 9:01 AM

Current State

Resolved

Description

We are experiencing intermittent errors when processing credit card payments. This is due to an internal issue with one of our credit card processors, so only some credit cards will be impacted. The card processor is working towards a resolution and we will provide an update when the issue is resolved.

Start Time

June 1 at 6:45 AM

Last Update

June 1 at 2:59 PM

Updates

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Resolved

Updated: June 1 at 2:59 PM

Our credit card processor has returned to normal service.

Investigating

Updated: June 1 at 12:04 PM

Update: We have observed an improvement in the errors and the failure rate has reduced but still not returned to absolute normal. We will continue to monitor and provide updates as they are available.