Messenger Webhooks are not returning attachments consistently for most media types

Created by Boling Li · · Facebook Team — November 23, 2020 at 1:12 PM

Current State

Resolved

Description

We're investigating an issue on Messenger Webhooks, most media types like images, videos, GIFs in attachments are not delivered.

Start Time

November 23, 2020 at 12:50 PM

Last Update

November 26, 2020 at 7:28 AM

Updates

Resolved

Updated: November 26, 2020 at 7:28 AM

The team fixed this issue on attachments from Webhooks. Only Webhooks for Messages with attachments were broken. Developers' listening to this messaging Webhook were affected by this issue. We... apologies for the inconvenience this might have caused. See More

Fix Pushed

Updated: November 26, 2020 at 1:50 AM

We've identified a fix for this issue.