Messenger Developer Succcess Stories

Learn how brands and business around the world leverage Messenger to build customer relationships.

Hyundai

Hyundai built a Messenger-powered digital assistant to help the company facilitate faster conversations and gather customer leads. This conversational approach to customer experience lead to a 4X higher sales rate and 3.5X higher conversion rate.

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Messenger API for Instagram

Kiehl’s

Boosting qualified sales leads by 30% with Messenger API for Instagram

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MeUndies

Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram

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Hismile

Boosting productivity and cutting average response time by 55% with Messenger API for Instagram

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Sephora

Managing a 6X increase in customer queries with Messenger and Instagram

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Ford Motor Argentina

Driving 2.1X more leads with Messenger and Instagram

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SHEIN

Improving customer service response time by 73% with Messenger API for Instagram

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Magazine Luiza

Achieving a 6.9X increase in responses to customers with Messenger API for Instagram and a 30% reduction in call center contacts with WhatsApp

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European Wax Center

Saving time and improving the customer experience by using Messenger API for Instagram

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Amaro

Promoting excellent customer care with Messenger, Instagram and WhatsApp

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Bath & Body Works Arabia

Resolving 42% more customer service queries with Messenger API for Instagram

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4ocean

Providing excellent customer service with Messenger and Instagram

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Messenger API

eticket

Using Login Connect with Messenger to foster closer connections with 85% of customers

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Newchic

Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram

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Ninja Van

5X faster customer support with Messenger

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Hang Seng Bank

Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.

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Joybird

By implementing an end-to-end marketing strategy around messaging, Joybird grew its audience by 16X in just six months and achieved more sales earlier in the purchase cycle.

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UBA Group

UBA Group introduced a Messenger-powered digital assistant called LEO, more than 58,000 new UBA accounts were created via Messenger in 2020.

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Grupo Savol

After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.

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Klarmobil GmbH

Klarmobil integrated an automated Messenger-powered digital assistant that drove a 5.5X increase in customers using Messenger for customer service.

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CCC

CCC implemented a Messenger-run digital assistant to provide customers with 6x more sessions on average (as compared to live agent sessions).

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Audi Taiwan

With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.

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Promart

Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.

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Ikea Hong Kong

Ikea saw a 78% increase in agent productivity when they launched an automated care service.

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Samsung Electronics Benelux B.V.

Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.

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Carrefour

Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.

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Swisscom

By utilising Messenger, Swisscom was able to streamline its customer service operating process during service outages.

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Island King

Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.

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TPBank

After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.

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TechStyle Fashion Group

TechStyle developed a sophisticated automated solution that could handle the high volume of queries, resulting in a 95% customer satisfaction rate.

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Grab

Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.

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Messenger Solutions

These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.

Find a Developer Partner

Our Partner Directory will help you find a developer partner with experience building Messenger solutions.

Partner Directory

Start Building

Our developer documentation contains information you need to get started with Messenger.

Developer Documentation