Learn how brands and business around the world leverage Messenger to build customer relationships.
Hyundai built a Messenger-powered digital assistant to help the company facilitate faster conversations and gather customer leads. This conversational approach to customer experience lead to a 4X higher sales rate and 3.5X higher conversion rate.
Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram
Achieving a 6.9X increase in responses to customers with Messenger API for Instagram and a 30% reduction in call center contacts with WhatsApp
Saving time and improving the customer experience by using Messenger API for Instagram
Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.
By implementing an end-to-end marketing strategy around messaging, Joybird grew its audience by 16X in just six months and achieved more sales earlier in the purchase cycle.
After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.
Klarmobil integrated an automated Messenger-powered digital assistant that drove a 5.5X increase in customers using Messenger for customer service.
With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.
Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.
Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.
Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.
Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.
After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.
Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.
These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.