partner_solutions webhook reference

Updated: Jun 17, 2026

Copy for LLM

This reference describes trigger events and payload contents for the WhatsApp Business account partner_solutions webhook.

The partner_solutions webhook describes changes to the status of a Multi-Partner Solution.

Triggers

A multi-partner solution is saved as a draft (solution_status: DRAFT).

A multi-partner solution request is sent to a partner (solution_status: INITIATED).

A multi-partner solution partner accepts a solution request (solution_status: ACTIVE).

A multi-partner solution partner rejects a solution request (solution_status: REJECTED).

A multi-partner solution partner requests deactivation of a solution.

A multi-partner solution is deactivated (solution_status: DEACTIVATED).

Syntax

{
  "entry": [
    {
      "changes": [
        {
          "field": "partner_solutions",
          "value": {
            "event": "<EVENT>",
            "solution_id": "<SOLUTION_ID>",
            "solution_status": "<SOLUTION_STATUS>"
          }
        }
      ],
      "id": "<BUSINESS_PORTFOLIO_ID>",
      "time": <WEBHOOK_TRIGGER_TIMESTAMP>
    }
  ],
  "object": "whatsapp_business_account"
}

Parameters

Placeholder	Description	Example value
`<BUSINESS_PORTFOLIO_ID>` String	Business portfolio ID.	`506914307656634`
`<EVENT>` String	Change event. Values can be: `SOLUTION_CREATED` - Indicates a new solution was saved as a draft or sent as a request to a partner. `SOLUTION_UPDATED` - Indicates an existing solution has been updated.	`SOLUTION_CREATED`
`<SOLUTION_ID>` String	Solution ID.	`774485461512159`
`<SOLUTION_STATUS>` String	Solution status. Values can be: `ACTIVE` - The solution partner accepted the solution request and the solution can now be used. `DEACTIVATED` - The solution is deactivated. `DRAFT` - The solution is drafted but an invitation request has not been sent to a partner. `INITIATED` - The solution is created and the invitation request sent, but it has not been accepted or rejected yet. `PENDING_DEACTIVATION` - The solution owner requested deactivation of the solution but the solution partner has yet to accept or decline the deactivation request. `REJECTED` - The solution partner has rejected the solution request.	`INITIATED`
`<WEBHOOK_TRIGGER_TIMESTAMP>` Integer	Unix timestamp indicating when the webhook was triggered.	`1739321024`

Example

{
  "entry": [
    {
      "changes": [
        {
          "field": "partner_solutions",
          "value": {
            "event": "SOLUTION_CREATED",
            "solution_id": "774485461512159",
            "solution_status": "INITIATED"
          }
        }
      ],
      "id": "506914307656634",
      "time": 1739321024
    }
  ],
  "object": "whatsapp_business_account"
}