Call permission request templates

Updated: May 21, 2026

Call permission request templates allow you to request permission to call WhatsApp users. They are composed of a required body component and a call permission request component. When a WhatsApp user receives the message, they can grant or deny your business permission to call them.

Call permission request templates can be categorized as either MARKETING or UTILITY. This page demonstrates creating and sending a call permission request template with the UTILITY category. See Call permission request message template for a marketing example.

A call permission request template message in WhatsApp showing the body text with the first_name parameter resolved to Pablo, and an annotated callout pointing to the call permission request component

Limitations

Only templates categorized as MARKETING or UTILITY can include a call permission request component

Body text is required and must not be empty

The call permission request component cannot be combined with other interactive components

Create a call permission request template

Use the Message Templates API to create a call permission request template.

Request syntax

curl -X POST \
  'https://graph.facebook.com/<API_VERSION>/<WHATSAPP_BUSINESS_ACCOUNT_ID>/message_templates' \
  -H 'Authorization: Bearer <ACCESS_TOKEN>' \
  -H 'Content-Type: application/json' \
  -d '{
    "name": "<TEMPLATE_NAME>",
    "language": "<TEMPLATE_LANGUAGE>",
    "category": "<CATEGORY>",
    "parameter_format": "named",
    "components": [
      {
        "type": "body",
        "text": "<BODY_TEXT>",
        "example": {
          "body_text_named_params": [
            {
              "param_name": "<PARAM_NAME>",
              "example": "<EXAMPLE_PARAM_VALUE>"
            }
          ]
        }
      },
      {
        "type": "call_permission_request"
      }
   ]
}'

Request parameters

Placeholder	Description	Example Value
`<ACCESS_TOKEN>` String	Required. System token or business token.	`EAAA...`
`<API_VERSION>` String	Optional. Graph API version.	v25.0
`<BODY_TEXT>` String	Required. Body text string. Supports named parameters in `{{parameter_name}}` format. Maximum 1024 characters.	`Hi {{first_name}}, we would like to call you to assist with your recent order. Our support team is ready to help.`
`<CATEGORY>` Enum	Required. Template category. Must be `MARKETING` or `UTILITY`.	`UTILITY`
`<EXAMPLE_PARAM_VALUE>` String	Required if body text uses named parameters. Example value for the named parameter.	`Pablo`
`<PARAM_NAME>` String	Required if body text uses named parameters. Name of the parameter, matching the placeholder in the body text.	`first_name`
`<TEMPLATE_LANGUAGE>` Enum	Required. Template language and locale code.	`en_US`
`<TEMPLATE_NAME>` String	Required. Template name. Maximum 512 characters.	`order_support_call`
`<WHATSAPP_BUSINESS_ACCOUNT_ID>` String	Required. WhatsApp Business account ID.	`106540352242922`

Example request

curl -X POST \
  'https://graph.facebook.com/v23.0/106540352242922/message_templates' \
  -H 'Authorization: Bearer EAAJB...' \
  -H 'Content-Type: application/json' \
  -d '{
    "name": "order_support_call",
    "language": "en_US",
    "category": "UTILITY",
    "parameter_format": "named",
    "components": [
      {
        "type": "body",
        "text": "Hi {{first_name}}, we would like to call you to assist with your recent order. Our support team is ready to help.",
        "example": {
          "body_text_named_params": [
            {
              "param_name": "first_name",
              "example": "Pablo"
            }
          ]
        }
      },
      {
        "type": "call_permission_request"
      }
   ]
}'

Example response

{
  "id": "546151681022936",
  "status": "PENDING",
  "category": "UTILITY"
}

Send a call permission request template

Use the Messages API to send an approved call permission request template in a template message.

Request syntax

curl -X POST \
  'https://graph.facebook.com/<API_VERSION>/<WHATSAPP_BUSINESS_PHONE_NUMBER_ID>/messages' \
  -H 'Authorization: Bearer <ACCESS_TOKEN>' \
  -H 'Content-Type: application/json' \
  -d '{
    "messaging_product": "whatsapp",
    "recipient_type": "individual",
    "to": "<WHATSAPP_USER_PHONE_NUMBER>",
    "type": "template",
    "template": {
      "name": "<TEMPLATE_NAME>",
      "language": {
        "policy": "deterministic",
        "code": "<TEMPLATE_LANGUAGE_CODE>"
      },
      "components": [
        {
          "type": "body",
          "parameters": [
            {
              "type": "text",
              "parameter_name": "<PARAM_NAME>",
              "text": "<PARAM_VALUE>"
            }
          ]
        }
      ]
    }
}'

Request parameters

Placeholder	Description	Example Value
`<ACCESS_TOKEN>` String	Required. System token or business token.	`EAAA...`
`<API_VERSION>` String	Optional. Graph API version.	v25.0
`<PARAM_NAME>` String	Required if the template body uses named parameters. Name of the parameter to replace in the template body.	`first_name`
`<PARAM_VALUE>` String	Required if the template body uses named parameters. Value to substitute for the named parameter.	`Pablo`
`<TEMPLATE_LANGUAGE_CODE>` Enum	Required. Template language and locale code.	`en_US`
`<TEMPLATE_NAME>` String	Required. Name of the template to send.	`order_support_call`
`<WHATSAPP_BUSINESS_PHONE_NUMBER_ID>` String	Required. WhatsApp business phone number ID.	`106540352242922`
`<WHATSAPP_USER_PHONE_NUMBER>` String	Required. WhatsApp user phone number.	`+16505551234`

Example request

curl -X POST \
  'https://graph.facebook.com/v23.0/106540352242922/messages' \
  -H 'Authorization: Bearer EAAJB...' \
  -H 'Content-Type: application/json' \
  -d '{
    "messaging_product": "whatsapp",
    "recipient_type": "individual",
    "to": "+15551234567",
    "type": "template",
    "template": {
      "name": "order_support_call",
      "language": {
        "policy": "deterministic",
        "code": "en_US"
      },
      "components": [
        {
          "type": "body",
          "parameters": [
            {
              "type": "text",
              "parameter_name": "first_name",
              "text": "Pablo"
            }
          ]
        }
      ]
    }
}'

Example response

{
  "messaging_product": "whatsapp",
  "contacts": [
    {
      "input": "+15551234567",
      "wa_id": "15551234567"
    }
  ],
  "messages": [
    {
      "id": "wamid.HBgLMTMyMzI4NjU2NzgVAgARGBJBQzRBRDBEMDEwQzVBM0M0QkIA",
      "message_status": "accepted"
    }
  ]
}