Version 2 Public Preview

This screen authenticates business customers using their Facebook or Meta Business Suite credentials.

This screen describes the data the business customer will be permitting your app to access.

This screen lets the business customer enter a new business phone number, or select an existing phone number from the dropdown, to associate with their WhatsApp Business Account. In v2-public-preview, the phone number is the first piece of information collected, before any asset selection.

This screen lets the business customer verify ownership of the phone number entered in the previous step. The customer can choose to receive the verification code via SMS or voice call from this screen, then submit the code to complete verification.

If you are providing phone numbers to your customers, you will have to deliver these codes, or provide pre-verified numbers instead.

This screen lets the business customer select existing business assets, such as a Meta business portfolio and WhatsApp Business Account, to use with the new phone number.

Customers can also create new assets if they have not reached their portfolio limit.

This screen lets the business customer create a new business portfolio or WhatsApp Business Account if no suitable existing asset is available.

This screen provides a summary of the permissions the business customer is granting to your app.

This screen indicates that all of the business customer’s assets (business portfolio, WhatsApp Business Account, phone number display profile, and business phone number) were successfully created and associated.

When the customer clicks Finish, a message event is triggered containing the customer’s WhatsApp Business Account ID and business phone number ID, which you must use to onboard the customer to the platform.

This screen authenticates business customers using their Facebook or Meta Business Suite credentials.

This screen describes the data the business customer will be permitting your app to access.

This screen lets the business customer enter the phone number they want to onboard. To trigger the Coexistence flow, the customer must enter a WhatsApp Business app phone number.

This screen displays the WhatsApp Business app account details associated with the entered phone number — the profile picture, name, phone number, and website that the business has set in the WhatsApp Business app. The business customer reviews these details and confirms this is the WhatsApp Business app account they want to onboard.

This screen lets the business customer select an existing Meta business portfolio to associate with the Coexistence onboarding, or create a new one.

This screen lets the business customer create a new business portfolio by entering business information: name, country, and website.

This screen displays a QR code that the business customer scans from inside the WhatsApp Business app on their phone. To make scanning easier, a WhatsApp message containing a link to the QR code is also delivered to the same number. Once the customer scans the QR code, the flow advances automatically.

This screen lets the business customer confirm their WhatsApp Business Account name (read-only) and select a time zone (required) for the account.

This screen presents the terms and conditions that the business customer must accept to complete Coexistence onboarding.

This screen indicates that the Coexistence onboarding completed successfully. When the customer clicks Finish, a message event is triggered containing the customer’s WhatsApp Business Account ID and business phone number ID, which you must use to onboard the customer to the platform.