Calling API Pricing

Updated: Jul 9, 2026

All user-initiated calls are free.

Overview

Businesses are charged for calls based on:

Duration of the call (calculated in six-second pulses)

Country code of the phone number being called

Volume tier (based on minutes called within the calendar month) using same tiering accrual as messaging

Note: Our systems count fractional pulses as one pulse. For example, a 56-second call (9.33 pulses) would be counted as 10 pulses.

For calls that cross pricing tiers (for example from the 0 - 50,000 tier to the 50,001 - 250,000 tier), the entire call is priced at the lower rate (that is, the rate of the higher volume tier).

A valid payment method is required to place calls.

Note: Call permission request messages are subject to per-messaging pricing.

Rate cards and volume tiers

These rate cards represent the current rates and volume tiers for the WhatsApp Business Calling API, effective April 1, 2026, based on WhatsApp Business account timezone.

Currency	Rates
USD	USD rates
AED	AED rates
ARS	ARS rates
AUD	AUD rates
CLP	CLP rates
COP	COP rates
EUR	EUR rates
GBP	GBP rates
IDR	IDR rates
INR	INR rates
MXN	MXN rates
MYR	MYR rates
PEN	PEN rates
SAR	SAR rates
SGD	SGD rates

Updates to rate cards

The following tables show future updates to the rates. See our rate cards above for current rates.

Rates effective July 1, 2026 across 16 currencies are reflected below.

Currency	Launched in 2026?	Rates (CSV)	Rates (PDF)
USD	Already available	USD rates	USD rates
AED	Yes – April 1, 2026	AED rates	AED rates
ARS	Yes – April 1, 2026	ARS rates	ARS rates
AUD	Already available	AUD rates	AUD rates
BRL	Yes – July 1, 2026	BRL rates	BRL rates
CLP	Yes – April 1, 2026	CLP rates	CLP rates
COP	Yes – April 1, 2026	COP rates	COP rates
EUR	Already available	EUR rates	EUR rates
GBP	Already available	GBP rates	GBP rates
IDR	Already available	IDR rates	IDR rates
INR	Already available	INR rates	INR rates
MXN	Yes – January 1, 2026	MXN rates	MXN rates
MYR	Yes – April 1, 2026	MYR rates	MYR rates
PEN	Yes – April 1, 2026	PEN rates	PEN rates
SAR	Yes – April 1, 2026	SAR rates	SAR rates
SGD	Yes – April 1, 2026	SGD rates	SGD rates

Previous updates

Effective April 1, 2026 – 8 new billing currencies introduced: AED (United Arab Emirates), ARS (Argentina), CLP (Chile), COP (Colombia), MYR (Malaysia), PEN (Peru), SAR (Saudi Arabia), SGD (Singapore).

Effective January 1, 2026 – MXN (Mexico) rates introduced.

Call recording and transcription

Call recording and call transcription are currently free — there is no additional charge for using either feature on top of the standard call rates above.

Separate pricing for recording and transcription is planned for a future date. There is no launch date at this time, and this page and the feature docs will be updated with the rates and advance notice before any charges begin.

Tiering webhooks

When your WhatsApp Business account reaches a new calling volume tier in a given month, an account_update webhook with event set to VOLUME_BASED_PRICING_TIER_UPDATE is triggered, with pricing_category set to CALLING.

Example webhook:

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "102290129340398",
      "time": 1743451903,
      "changes": [
        {
          "value": {
            "volume_tier_info": {
              "tier_update_time": 1743451903,
              "pricing_category": "CALLING",
              "tier": "50001:250000",
              "effective_month": "2026-08",
              "region": "India"
            },
            "event": "VOLUME_BASED_PRICING_TIER_UPDATE"
          },
          "field": "account_update"
        }
      ]
    }
  ]
}

tier_update_time tells you when your WABA reached a higher calling volume tier (Unix timestamp).

pricing_category is set to CALLING for business-initiated calls.

tier tells you the new volume tier’s lower and upper bounds.

effective_month tells you the month in which your new volume tier rate is in effect.

region tells you the WhatsApp user country/region for which your new volume tier rate applies.

How calling changes the 24 hour customer service window

Currently, when a WhatsApp user messages you, a 24-hour timer called a customer service window begins, or refreshes.

When you are within the window, your business can send any type of message to the WhatsApp user, which is otherwise not allowed.

With the introduction of the Calling API, the customer service window now also starts or refreshes for calls:

When a WhatsApp user calls you, regardless of if you accept the call or not

When a WhatsApp user accepts your call

Get cost and call analytics

Use the WhatsApp Business account API with a ?fields=call_analytics query parameter to obtain call analytics for your WhatsApp Business account (WABA).

The endpoints can provide useful information like cost, counts of completed calls, and average call duration. Learn more about call analytics.