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messaging_optins Webhook Event Reference

Updated: Jun 20, 2023
A Messaging Opt In Webhook Event is triggered when a person opts in to receiving Marketing Messages or taps on a Send to Messenger plugin.
When using the Send to Messenger plugin, the optin.ref parameter is set by the data-ref field on the “Send to Messenger” plugin. This field can be used by the developer to associate a click event on the plugin with a callback.

Message Opt In Webhook Notification

Your app will receive opt in webhook notification when the following occurs:
  • A person opts-in
  • A person re-opts in by clicking the Continue messages button shown before the notification message token expires
  • A person changes their opt in status, stopping notifications or resuming notifications
{
  "sender": {
    "id": "PSID",
  },
  "recipient": {
    "id": "PAGE-ID",
  },
  "timestamp": "TIMESTAMP",
  "optin": {
    "type": "notification_messages",
    "payload": "ADDITIONAL-INFORMATION",
    "notification_messages_token": "NOTIFICATION-MESSAGES-TOKEN",
    "notification_messages_frequency": "FREQUENCY",
    "notification_messages_timezone": "TIMEZONE-ID",
    "token_expiry_timestamp": "TIMESTAMP",
    "user_token_status": "TOKEN-STATUS",
    "notification_messages_status": "NOTIFICATION-STATUS",
    "title": "TITLE"
    }
}

optin

Property Description
payloadstring
Additional information that you want to include in the webhooks notification
title string
The title displayed in the template
notification_messages_tokenstring
The token that represents the person who opted in, with the specific topic and message frequency, that is used to send Marketing Messages
notification_messages_frequency enum { DAILY, WEEKLY, MONTHLY }
The value can be one of the following:
  • DAILY - send 1 notification per 24 hour period for 6 months from opt in date
  • WEEKLY - send 1 notification per week for 9 months from the opt in date
  • MONTHLY - send 1 notification per month for 12 months from the opt in date
(Removed in API v16)
notification_messages_timezone string
Timezone for the person receiving the message
notification_messages_status enum { STOP NOTIFICATIONS, RESUME NOTIFICATIONS }
This field is present only when the user stops or resumes Marketing Messages. The value can be one of the following:
  • STOP NOTIFICATIONS - User has clicked "Stop these messages"
  • RESUME NOTIFICATIONS - User has clicked "Resume these messages"
token_expiry_timestampunix timestamp
Date when the the notification message token expires
type string
Value must be notification_messages
user_token_status enum { REFRESHED, NOT_REFRESHED }
The value can be one of the following:
  • REFRESHED - This is set when the user chooses to re opt-in to receiving Marketing Messages after the token has expired
  • NOT_REFRESHED - Default value and is set when the user does not re opt-in to receiving Marketing Messages after the token has expired
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