Apps requiring any permissions in the medium- or high-sensitivity permissions will need to go through the security review process.
The security review process is made up of two parts:
These two activities may be conducted in parallel but both must be completed before an app with medium- or high-sensitivity permissions may be used by other Workplace customers.
Testing is performed by either one of our two testing providers: NCC Group and Synopsys. It is the responsibility of ISVs to schedule and support the testing firm in completing the penetration test. Testing cost is also the ISV's responsibility and needs to be repeated annually. The test itself is a black box test and typically takes 1-2 weeks to execute. However, you should plan for additional test preparation and vulnerability remediation time too.
You may not commence the Penetration Test until your app has passed App Review.
Contact details for initiating penetration testing:
We recommend that you check in with your Workplace partnerships contact prior to committing to a penetration test.
The Security RFI process is designed to evaluate your organization's maturity in regards to security processes and controls. Your Workplace contact will send you the RFI questionnaire and ask you to complete it and provide any documentation (e.g., processes, 3rd party attestations) that support your responses. Upon submission, our team will evaluate your responses and ask you follow-up questions if necessary. This process is repeated annually for organizations that offer apps having mid- and high-sensitivity permissions on Workplace.
External certifications such as SOC2 Type II, ISO 27001 and similar are strong signals that your organization has mature security practices. Be aware that these obtaining one of these assessments can take 6-12 months if you do not already have such a certification.