Workplace offers two different ways for users and admins to authenticate:
This guide describes Username and Password authentication in more detail. For more information on Single Sign On, see the Single Sign On guide.
Any username and password credentials chosen by a user in Workplace are unique to Workplace, and separate to any passwords they may use on Facebook.
To reset a user's password, you will need to have the Admin role: System Administrator or Account Manager, as part of your Workplace profile.
The user will have their credentials reset and a claim email will be sent to them to setup a new password.
Users can only reset their own passwords if SSO is not enabled.
Passwords are required to be complex and are at least 8 characters long, containing no known dictionary words or common easy-to-guess passwords.
If users enter their password incorrectly more than 20 times, they will be locked out of their account for a period of time before they can retry.
There is currently no way in which admins can set a default password for Workplace accounts.