Workplace supports two methods for authentication. If your company uses an identity provider for other services, it's likely that you can use that for Single Sign On (SSO) in Workplace. If not, Workplace supports username and password authentication.
Regardless of the authentication method, accounts should be provisioned before a user uses their account for the first time. Read more about this important step in the Account Management guide.
Read more on both methods for authentication in the guides below.
Details on authentication via username and password, including password restrictions and retry periods.Username & Password
Learn to enable single sign on for your community with instructions for common identity providers, and detail on the SAML protocol used for SSO.Single Sign On