Deprecation of the WhatsApp Business Tool is planned for a future version.
v2.27.x is the last version to support this feature.
The WhatsApp Web Business Tool is a graphic user interface that gives you access to some of the WhatsApp Business API client's settings and features.
This document covers:
The WhatsApp Web Business Tool is only supported for Chrome version 63.0.3239 and above.
To access the Web Business Tool, visit the URL and port of the Webapp.
You must log into the WhatsApp Web Business Tool with the
admin account to access all the settings.
If you have already logged into your WhatsApp Business API client, use the credentials that were set with the initial
login API call.
Alternatively, you can use the default credentials specified in the Login and Authentication documentation to log into the WhatsApp Business API client for the first time via the Web Business Tool. Note: You must change the default password the first time you log into the WhatsApp Business API client, so you will be prompted to change the password.
Instead of making an API call requesting a registration code for your phone number, you can submit the registration form in the Web Business Tool to obtain a registration code and complete registration.
See the Phone Number and Certificate section of the Registration documentation for instructions on adding a phone number to your WhatsApp business account and downloading its certificate. Once you have done that, you can register the phone number in the Web Business Tool.
Once your phone number has been successfully registered, you will gain access to the Business Account Settings and Messaging tabs.
Business Account Settings can only be configured after successful registration of the WhatsApp Business API client.
Messaging can only be configured after successful registration of the WhatsApp Business API client.
You can test your WhatsApp Business API setup by sending different types of messages to a test phone number using the Web Business Tool. Note: Restrictions such as cut-off control still apply for messages sent via the messaging form.
Messages sent using the Web Business Tool will appear in the conversation panel at the right of the Messaging tab, however incoming messages will not appear here. To handle incoming messages, set up a Webhook. Messages are not retained in the Web Business Tool long term and will disappear if the page is refreshed
If you have approved message templates in your WhatsApp business account, you can test sending message templates by doing the following:
Information about the template message will appear in the conversation pane.
You can test sending free-form text messages by doing the following:
The text message will appear in the conversation pane.
You can test sending document files by doing the following:
The document message will appear in the conversation pane.
You can test sending photos by doing the following:
The media message will appear in the conversation pane.