Direct Support

Visit the WhatsApp Business API status page for the latest information on whether the API is experiencing any platform outages.

Before contacting direct support:

  1. Please read commonly asked questions covered in the FAQ.
  2. For WhatsApp API client installation issues, use WADebug for troubleshooting if applicable, and provide run_id/logs generated by the tool in the ticket.
  3. For API usage questions, read related guides on Phone Number Registration, Contacts, Messages, Webhook or other documentations in the Guides or Reference section.

If you still can't find a solution after these steps, contact Direct Support to open a ticket.

Contacting Support

You can open a Direct Support ticket through your WhatsApp account in the Facebook Business Manager.

  1. In the Facebook Business Manager, go to the Business Settings.
  2. Under Accounts, select Whatsapp Accounts.
  3. Select your WhatsApp account from the WhatsApp Accounts list, if it isn't already.
  4. Select the Settings tab under Manage People and Settings.
  5. Click on the Contact Support button at the bottom of the section.
  6. Click Ask a Question and select a WhatsApp topic related to your issue.
  7. Type your issue into the Question text box and click Ask a New Question. A pop-up dialog will open allowing you to enter more information about your issue as well as provide any logs to support.
    If you are reporting a bug, please see the Debug Info for Reporting Bugs section for the information you should provide.
  8. Click Confirm when you are done.
Contact Support

Debug Info for Reporting Bugs

Beginning with v2.21.3, if you want to report a bug, provide the values of X-Request-ID and X-Internal-Request-IDS response headers in your ticket to help us pinpoint and reproduce your issue. These response headers are available for all requests.