Visit the WhatsApp Business API status page for the latest information on whether the API is experiencing any platform outages.
Before contacting direct support:
If you still can't find a solution after these steps, contact Direct Support to open a ticket.
We have launched a Developer Community Forum for WhatsApp Business API developers to ask and answer questions about their integration.
You can continue leveraging Direct Support for questions that are only pertinent to you, or contain user data, but the forum is the best place to get feedback on questions that may be relevant to a broader audience, learn about best practices or tips on how to build your integration, and engage with the WhatsApp developer community.
You can open a Direct Support ticket through your WhatsApp account in the Facebook Business Manager.
You can select a severity level when submitting a technical Direct Support ticket to WhatsApp Business Support. The support team will review your problem description against the severity criteria outlined below. If the description does not match the definition, the support team will adjust the severity and inform you of the change.
See more about each severity level below:
Use the “Critical” severity level when:
A “Critical” ticket has one or more of the following characteristics:
You are not receiving messages.
You no longer have access to the API.
Server stability compromised
You are experiencing crashes or getting no responses from the system, even after restarting your server.
Security or privacy threats
Access to PII data.
Use the “Urgent” severity level when:
You select severity 2 if the following criteria are met:
This is the default severity level. Use “Standard” if:
v2.21.3, if you want to report a bug, provide the values of
X-Internal-Request-IDS response headers in your ticket to help us pinpoint and reproduce your issue. These response headers are available for all requests.