Before contacting direct support:
If you still can't find a solution after these steps, contact Direct Support to open a ticket.
You can open a Direct Support ticket through your WhatsApp account in the Facebook Business Manager.
v2.21.3, if you want to report a bug, please include values of the
X-Internal-Request-IDS response headers in your ticket to help us pinpoint and reproduce your issue. These response headers are available for all requests.