Due to the complex nature of live streaming, often times there may be issues along the way that prevent you from going live. Regardless of if you're live streaming through your page's Publisher Tools or with the Live API, below are some common issues that you may face and how to solve them:
Why doesn't my live video play on mobile web (i.e. Safari on an iPhone)?
My live video is still showing up as 'is live' even though it ended awhile ago? What happened?
POSTrequest with the
end_live_videoparameter or clicked 'End Live' through the Publisher Tools UI. If this occurs again, please file a bug in our bug tool and be sure to include your video ID.
What does this error code mean?
The audio on my Facebook Live video has either begun to skip and chatter or drop out completely. What's going on?
Why are the video and audio out of sync on my live video?
I'm trying steam video without audio. Why doesn't it work?
What happens if my live feed drops?
Advanced Audio Settings:
Advanced Video Settings:
Playback of live content will only work if the input broadcast has both an audio and a video track.
When using the Publisher Tools UI, the Preview section of the pop-up may appear 'Offline' which prevents the 'Go Live' button from being clicked.
This may occur for the following reasons:
Has your live video gone missing? There are a few reasons why this may have happened, but below are a few of the most common reasons:
If you believe you may have found a bug in the Live API, please file a bug report in our bug tool and an engineer will take a look at it shortly. You can also search for existing bugs by API error codes, SDK methods, and more.Report a Bug