Payments Payout FAQ

This document answers the following frequently asked questions:


How do I specify who receives the payout from my app?

When you set up your app for payment in the App Dashboard, you'll find a company registration form. Fill it out with the financial information for the company or individual who will ultimately be paid for purchases made in your app. You only will need to register each company once; if you add additional apps that should pay out to the same company, you will be able to associate them with the existing company record.

When does Facebook pay out?

Per the current Facebook Developer Payments Terms, Facebook will issue payments to developers twice per month: one payment for activity between the 1st and the 15th of the month, and a second payment for activity between the 16th and the end of the month. Facebook will issue payments approximately 21 days after the end of each bimonthly period.

Is there a payout threshold?

As per the Facebook Developer Payments Terms, a redemption threshold of $100 applies. This means that should your redemption payment balance be less than $100 for any given payment period, payment will be rolled over to the next payout cycle, until it reaches $100.

Which countries can Facebook Payments pay out to?

Developers with accounts in the following supported countries can receive payouts for Facebook Payments via bank transfer without additional verification:

  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovakia
  • Spain
  • South Korea
  • Sweden
  • United Kingdom
  • United States

Developers in countries that are not on the above list are eligible to receive payouts but are required to supply additional information as part of the payout registration process.

The countries and regions that are ineligible to receive payouts are:

  • Cuba
  • Iran
  • Sudan
  • Syria
  • Crimea

Additional documents have been requested to support the registration of my business. Where can I submit the required documents?

In order to submit the required documents, please navigate to our dedicated Payout Registration page.

Additional documents have been requested, although I have already been receiving payouts for a while and my bank is located in one of the countries listed above. Why?

Regardless of the bank country of a company, in accordance with Facebook's legal obligations, we will need to validate certain elements of your developer information by requesting additional documentation as part of our routine account verification process. Please note that providing these documents in a timely manner is crucial in order to avoid any disruptions to your existing payout flow.

Additional documents have been requested to support the registration of my incorporated company. What documents should I provide?

Business document types vary from country to country but the necessary information required to support your registration are generally available in all jurisdictions. Failure to provide such documentation will prevent your company from being authorised to receive payouts from Facebook. Typical documents include:

  • Certificate of Incorporation: this document should show the date of incorporation, registration location, name of registrant and company registration number.
  • Business Formation Document: this document should clearly show the total number of company shares, the distribution of company shares, and the names of each shareholder. If the applicant entity is part of a larger group of companies or has a multi-tiered ownership structure, a similar document will be required for each relevant entity that is part of the ownership and control structure.
  • Business Organization Chart: If the applicant company is part of a larger group of companies or has a multi-tiered ownership structure, please provide an organization chart that clearly outlines the ownership and control structure.
  • Bank Statement: A bank statement or a letter from the bank where the account is held (issued within the last 6 months) that confirms the name in which the designated bank account is held. This only applies if you wish to receive payouts to a bank account.
  • Proof of PayPal account ownership: Please provide us with evidence of ownership of the designated PayPal account that you have registered with us to receive payouts. This can be a screenshot of the PayPal account showing the PayPal beneficiary, PayPal email and Payer ID. The image does not need to show any other information such as account balances.
  • Proof(s) of Identity: a valid government-issued photo ID of each individual that holds 10% or more of the company shares.

My company is a publicly listed company. Do I need to provide additional documents?

If your company is directly publicly listed, you do not need to provide additional documentation. If your company is owned by a public company, you will need to provide the relevant documentation to support the relationship between your company and the publicly listed company.

Additional documents have been requested to support the registration of my individual business. What documents should I provide?

  • Proof of Address: A utility bill that's no older than 6 months from a non P.O box, physical address. Or a bank account statement from a bank account registered with Facebook for the payout.
  • Bank Statement: A bank statement or a letter from the bank where the account is held (issued within the last 6 months) that confirms the name in which the designated bank account is held. This only applies if you wish to receive payouts to a bank account.
  • Proof of PayPal account ownership: Please provide us with evidence of ownership of the designated PayPal account that you have registered with us to receive payouts. This can be a screenshot of the PayPal account showing the PayPal beneficiary, PayPal email and Payer ID. The image does not need to show any other information such as account balances.
  • Proof(s) of Identity: a valid government-issued photo ID for the individual.

Why have I been asked to provide a business organization chart?

Facebook have certain legal and regulatory obligations that require us to gain a better understanding of those entities (and the respective shareholders) to which we provide payouts to. In some instances, where an entity is part of a larger group of companies or has a complex shareholder structure it is not straightforward to gain such an understanding.

In order to simplify the process, it is necessary for an applicant that operates within such a structure, to provide a detailed organization chart so as to assist with the authorization process.

A sample organization chart has been provided below to assist you in preparing this should it be required. Please note that the ultimate beneficial owner of any corporate entity is generally considered to be a natural living person, rather than a legal entity. As such, you should always seek to outline any individual that ultimately has a 10% or greater shareholding.

What does a business organization chart look like?

If you intend to submit a business organization chart, or if one has been requested, the below may be useful to understand the expectations for such a document. You will also need to provide additional supporting documents to evidence the structure outlined in the chart.

This organization chart outlines the multi-layered shareholding structure of an applicant entity. Below you will find some guidance on the expected supporting documents that are required for each entity or individual.

Documents required per entity/individual based on this structure:

  • Company A (applicant): a copy of a certificate of incorporation; business formation document; and bank statement for the designated bank account.

  • Company B: a copy of a business formation document

  • Company C: a copy of a business formation document

  • Company D: a copy of a business formation document

  • Company E: a copy of a business formation document

  • Individual W: Nothing required as less that 10% shareholding

  • Individual X: Photo ID

  • Individual Y: Photo ID

  • Individual Z: Photo ID

Each business formation document should clearly show the total number of company shares, the distribution of company shares and the names of each shareholder.

Each photo ID should be government issued and valid (not expired)

How do I change the payee for an app?

In order to change your app to pay a different company, please give us advance notice, so that we can ensure a smooth transition. Submit your request through the Facebook Developer Support Form. It will be the responsibility of the old and new payees to reconcile payments from the time of the agreement to change payees, until the time Facebook can update the financial record, according to the agreement that you have in place.

How do I change the payout details of my company?

Because the security of your company information is very important to us, any requests to change your company's financial information must come from the registered company's administrator(s). You can submit these requests through our Facebook Developer Support Form and we will make the required changes for you.

Please note that if you wish to change your existing designated payout account to a new one, you will need to provide a proof of account ownership of the new payout destination.

What tax laws apply to virtual sales made through Facebook Payments?

Tax treatment on sale of virtual goods varies significantly from one tax jurisdiction to the other, depending on the country from which a user makes a purchase with Facebook Payments.

For example, in EU markets, in general, sale of virtual and digital goods is subject to EU VAT. Developers are obligated to collect and remit VAT on the sale of virtual and digital content to users who reside in EU countries, regardless of where they (the developers) are based.

Does the 30% fee include taxes?

The 30% Facebook service fee does not include any local taxes that would apply to purchases using Facebook Payments.

How does Facebook equip developers to comply with local tax laws?

Developers are responsible for their tax compliance obligations, and it's up to you to determine how to report location-specific tax payments. We will provide necessary information about users: for example, by calling the Graph API's GET /order method, you can get the country of the buyer for a given order ID.

Disclaimer: Facebook is not able to advise you on tax related matters; instead, we suggest that you consult and confirm with your company's accountant.