Error Codes

When a Send API request fails, you'll receive a JSON response describing the corresponding error code and message. Messenger Platform errors are grouped by code, with a different message depending on the error condition.

Below is a list of common errors that you should consider handling at run-time.

Example

{
  "error": {
    "message": "Invalid OAuth access token.",
    "type": "OAuthException",
    "code": 190,
    "error_subcode": 1234567,
    "fbtrace_id": "BLBz/WZt8dN"
  }
}

Internal Errors

Code	Subcode	Message
`1200`	--	Temporary send message failure. Please try again later.

Limit Errors

Code	Subcode	Message
`4`	`2018022`	Too many send requests to phone numbers
`32`	`2018256`	Broadcast exceeds the Audience threshold. See Broadcast API limits
`100`	`2018109`	Attachment size exceeds allowable limit
`613`	--	Calls to this API have exceeded the rate limit
`100`	`2018144`	Messages to an Instant Games user have exceeded Instant Games policy.

Bad Parameter Errors

Code	Subcode	Message
`100`	--	Invalid `fbid`.
`100`	`2018001`	No matching user found
`100`	`2018014`	Cannot send both message and state at the same time.
`100`	`2018164`	Incorrect App ID.
`100`	`2018260`	The custom label id provided has an invalid format. See Targeting Broadcast
`100`	`2018261`	The Custom Label ID you have specified does not exists. See Targeting Broadcast
`100`	`2018320`	Invalid product id. See Product Template
`100`	`2018328`	Product template is not supported below version 8. Use api version 8 or higher to use product templates. See Product Template

Access Token Errors

Code	Message
`190`	Invalid OAuth access token.

Permission Errors

Permission errors can occur for multiple reasons but generally fit into two main categories:

A specific permission has not been approved.
The person has not opted-in to receiving messages from the page by using a Messenger entry point.

Code	Subcode	Message
`10`	`2018278`	This message is sent outside of allowed window. Learn more about the new policy here
`10`	`2018065`	This message is sent outside of allowed window. You need News Messaging permission to be able to do it.
`10`	`2018108`	This Person Cannot Receive Messages: This person isn't receiving messages from you right now.
`200`	`1545041`	Message Not Sent: This person isn't available right now.
`200`	`2018028`	Cannot message users who are not admins, developers or testers of the app until pages_messaging permission is reviewed and the app is live.
`200`	`2018027`	Cannot message users who are not admins, developers or testers of the app until pages_messaging_phone_number permission is reviewed and the app is live.
`200`	`2018021`	Requires phone matching access fee to be paid by this page unless the recipient user is an admin, developer, or tester of the app.
`551`	`1545041`	This person isn't available right now.

Account-Linking Errors

Code	Message
`10303`	Invalid `account_linking_token`

Thread Owner API Errors

Code	Message
`2018171`	Only available to Primary and Secondary Receivers.
`2018234`	Denying visibility of any secondary receiver to another secondary receiver other than itself.
`2018237`	The page needs to have PRIMARY RECEIVER and SECONDARY RECEIVER apps setup
`2018321`	The chat is currently controlled by Messenger while the user is in an automated question and answer flow. Please wait for the flow to finish before trying again.