Messenger Platform

Error Codes

When a Send API request fails, you'll receive a JSON response describing the corresponding error code and message. Messenger Platform errors are grouped by code, with a different message depending on the error condition.

Below is a list of common errors that you should consider handling at run-time.

Example

{
  "error": {
    "message": "Invalid OAuth access token.",
    "type": "OAuthException",
    "code": 190,
    "error_subcode": 1234567,
    "fbtrace_id": "BLBz/WZt8dN"
  }
}

Internal Errors

Code	Subcode	Message
`1200`	--	Temporary send message failure. Please try again later.

Limit Errors

Code	Subcode	Message
`4`	`2018022`	Too many send requests to phone numbers
`100`	`2018109`	Attachment size exceeds allowable limit
`613`	--	Calls to this API have exceeded the rate limit

Bad Parameter Errors

Code	Subcode	Message
`100`	--	Invalid `fbid`.
`100`	`2018001`	No matching user found

Access Token Errors

Code	Message
`190`	Invalid OAuth access token.

Permission Errors

Permission errors can occur for multiple reasons but generally fit into two main categories:

A specific permission has not been approved.
The person has not opted-in to receiving messages from the page by using a Messenger entry point.

Code	Subcode	Message
`10`	`2018065`	This message is sent outside of allowed window. You need page_messaging_subscriptions permission to be able to do it.
`10`	`2018108`	This Person Cannot Receive Messages: This person isn't receiving messages from you right now.
`200`	`1545041`	Message Not Sent: This person isn't available right now.
`200`	`2018028`	Cannot message users who are not admins, developers or testers of the app until pages_messaging permission is reviewed and the app is live.
`200`	`2018027`	Cannot message users who are not admins, developers or testers of the app until pages_messaging_phone_number permission is reviewed and the app is live.
`200`	`2018021`	Requires phone matching access fee to be paid by this page unless the recipient user is an admin, developer, or tester of the app.

Account-Linking Errors

Code	Message
`10303`	Invalid `account_linking_token`