Frequently Asked Questions

Do you support group threads on the Messenger API support for Instagram?

No, we don’t support group threads.

How can I setup a Business account on Instagram?

You can refer to this guide to convert your account to a Business account.

How can I setup a Creator account on Instagram?

You can refer to this guide to convert your account to a Creator account.

How can I link a Facebook Page to an Instagram Professional account?

You can refer to this guide to connect your Facebook Page to your Instagram Business account.

What are the permissions that I need to request in order to use the Messenger API support for Instagram?

After your app has been granted access to the Messenger API support for Instagram, in order to put your app into live mode with all Messenger API support for Instagram functionality, you will additionally need to submit your app for review to get the following permissions: pages_manage_metadata, instagram_basic, instagram_manage_messages. As of Aug 3, 2020, manage_pages has been deprecated and replaced with 4 new permission. Refer to Graph API changelog for more details.

Why don’t I receive live webhook events?

Your app needs to be in live mode and the app review needs to be complete before webhook events can be delivered. Also, make sure your page access token has the appropriate scope and permission. Refer to webhooks for more details