Support

The Facebook Business Extension, v1 is currently only available to whitelisted Partners. Please contact your Facebook representative for access.

Use this support guide to troubleshoot any issues you may encounter.

Error Messages - Message Passing

  • If you encounter an error or issue in the Facebook onboarding flow pop-up, it could be malformed input provided in the dia settings message.

Note: Check your input — Make sure the sent message matches the structure of this sample message.

  • Typical issues caused by this error are: Connection Failed, “Sorry Something Went Wrong”, and the Page/Pixel selectors not loading or loading forever in the Facebook Onboarding Flow.