Games Payments Error Codes

Debug your payment issues.

This document lists the set of error codes you may encounter when developing with Facebook's Payments system.

Front End Error Codes

Error Code Message Note

1383001

Unknown

Facebook system issue.

1383004

InvalidOperation

Developer attempted an operation Facebook does not allow.

1383005

PermissionDenied

Sorry, this app may not be eligible to complete this action.

1383006

DatabaseError

Facebook system issue.

1383007

InvalidApp

App is not enabled for payments.

1383008

AppNoResponse

App is not responding; perhaps a server timeout issue.

1383009

AppErrorResponse

App responded to Facebook with an error code.

1383010

UserCanceled

User cancelled out of payment flow.

1383043

AppInfoFetchFailure

Could not retrieve app info.

1383044

InvalidAppInfo

App needs to have a valid callback url.

1383045

AppInvalidEncodedResponse

The app didn't return a valid json encoded response.

1383046

AppInvalidDecodedResponse

The app return value was invalid after being run through json_decode().

1383047

AppInvalidMethodResponse

The app response contains a 'method' parameter that didn't match the request.

1383048

AppMissingContentResponse

The app response didn't contain the 'content' field.

1383049

AppUnknownResponseError

The app returned an unknown response.

1383050

AppUserValidationFailedResponse

Failure to verify the user when sending app callback.

1383051

AppInvalidItemParam

The app is sending invalid item parameters (For example, price or quantity of the items is invalid).

1383053

FbobjFailure

Facebook failed to update or get an fbobj used for payments.

1383068

RateLimitExceeded

Facebook is worried about certain apps flooding the Facebook Payments system, so this error occurs if the payment did not succeed due to capacity issues.

1383104

InvalidPricepointId

The pricepoint ID that you have passed in is no longer valid. You can get an updated one by querying the Graph API.

1383105

AppInvalidApi

Apps that have already migrated to local currency cannot use the old payment API.

1353001

CardAlreadyDisabled

The card you are trying to pay with has been disabled.

1353008

CreditCardError

You have entered invalid credit card information.

1353009

TradeRestriction

Payment actions are restricted in a handful of countries by US law.

1353011

SecurityRestriction

Action blocked for security reasons.

1353013

UserDisabled

Our systems have detected unusual payment activity on your account. As a security precaution, the payments functionality on your account has been disabled.

1353014

PaypalError

Paypal related errors.

1353026

BAInvalidCredential

The payment method associated with your subscription is invalid.

1353029

BAOperationNotAllowed

Your subscription isn’t eligible for this.

1353030

BAAppIssue

There are issues with the app you're trying to subscribe to. Please try again later.

1353031

TrialNotAllowed

You are not eligible for a subscription with trial at this time.

1353032

SubscriptionAlreadyExists

You already have an active subscription for this app.

1353033

DummyCredentialExpectedFailure

This is an expected failure from a test credential.

1353048

PaymentCredentialDeclined

The credential used to make the payment was declined.

Graph API Error Codes

The following errors can be returned in addition to the above API exceptions:

Error Code Description Message

1150

Unknown Error

Sorry, but we're having trouble processing a payment on this app. The user has not been charged for this transaction and has been asked to try again.

1151

Invalid App

Sorry, but this app may not be eligible to accept payments. If this app has accepted payments before, please try again.

1152

Database Error

Sorry, but we're having trouble processing a payment on this app. The user has not been charged for this transaction and has been asked to try again.

1153

Permission Denied

Sorry, this app may not be eligible to complete this action.

1154

App Failed to Respond

The app didn't return a valid response (For example, 'method' parameter didn't match the request or response didn't contain the 'content' field).

1155

App Error Response

The app returned an error response.

1157

App Invalid Parameter

The app is sending invalid item parameters (For example, price or quantity of the items is invalid).

1158

Invalid Operation

User attempted an operation Facebook does not allow.

1167

Non Refundable Payment Method

The payment method used in this transaction does not allow refunds.

1170

App Info Fetch Failure

There was an API error and we could not access the required app information. Please try again.

1171

Invalid App Info

The app needs to have a valid callback url.

1173

Payments Rate Limit Exceeded

Sorry, but we’re experiencing a higher number of requests than usual. Please try again later.

1175

Captcha Too Recent

Sorry, you have attempted this verification too many times. Please try again later

1176

Payments Association Failure

There was an API error and we could not access the required app information. Please try again.

1177

Payments Inside iOS App

Payments cannot be used in the Facebook for iPhone or iPad apps.

1178

Payments Not Enabled on Mobile

This app doesn't let you make purchases from your mobile phone.

1179

Invalid Amount

The amount you specified is invalid. Please verify that it is a valid positive amount and has the same currency as the payment.

1180

Credential Invalid

The payment credential for subscription is not valid

1181

Subscription Not Active

Subscription is not active

1182

Subscription Pending Cancel

Subscription is currently pending cancellation

1183

Subscription Not Pending Cancel

Subscription is not pending cancellation

1184

Invalid Pricepoints Data

Invalid pricepoints data

1186

Failure to Fetch Foreign Exchange Rate

Sorry, there was an error in fetching the foreign exchange rate

1188

User in Restricted Country

User in country where payments is restricted

5201

Invalid Card Type

Invalid or unsupported card type

5202

Invalid CSC

Invalid credit card security code (CSC)

5203

Invalid expiration date

Invalid expiration date

5204

Invalid Number

Invalid credit card number

5205

Invalid name in shipping address

Invalid name in shipping address

5206

Invalid Street

Invalid shipping address street

5207

Invalid City

Invalid shipping address city

5208

Invalid State

Invalid shipping address state

5209

Invalid Zip

Invalid shipping address zip

5210

Invalid Country

Invalid shipping address country

5211

Invalid address

Invalid address

5212

Payment Declined

The payment was declined. The user has not been charged for this transaction