After submitting for Login Review you will receive a notifications when your submission is approved or returned for changes. This document will help you to understand review feedback and use the Direct Support Tool to directly communicate with our Login Review Team.
Understanding Review Feedback
All of your app's developers will receive developer alerts when a submission is made, approved or returned for changes.
Returned for Changes
If your submission is returned for changes you will get one or more messages from the app review team. There are two different message categories, highlighted in the colors blue and red.
Blue Banner: Customized Feedback
Messages with a blue banner are written by your app's reviewer. These messages can be "general" messages or specific to a platform. When possible, we provide customized feedback to help you reach approval.
Red Banner: Submission Issues
Messages with a red banner and an exclamation mark are responses to common app submission issues. These messages will clearly explain any changes that need to be made and refer to the appropriate developer documentation.
Reacting on Feedback
When your submission is returned for changes you have 3 options:
1. Ask the Facebook Developer Group Community
If you don't understand our feedback, try to find an answer in the Facebook Developer Group Community. Other developers might have the same or a similar issue like you. The group is active with both our talented community members and also Facebook staff.
2. Use the Direct Support Tool
If your submission has been rejected, we may provide you with access to Direct Support, which will allow you to communicate directly with our Login Review Team.
3. Address Feedback and Fix Errors
Once you understand how you need to react, update your app or gather missing information.
Resubmit your App
If you address all the feedback received via the developer alerts system, update your submission and resubmit it.Update your Submission
If your submission has been rejected, we may provide you with access to Direct Support, which will allow you to communicate directly with our Login Review Team in order to receive better clarification and guidance as to why your app was rejected. This option would be located under the rejections banner in the "Items In Review" Tab in your "App Review" Tab. To setup your app for Direct Support, follow the steps below.
How do I set up my app for Direct Support?
If you have not associated your app with Business Manager, you will need to do so before you can create a case. You will see a "Sign-up for Support" button; click to begin the sign-up flow. After completing Business Manager sign-up, the button will render as "Create a Support Case". Simply, click on the "Create a Support Case" button to get started and choose "Application Review" as the Case Type.
Existing Business Manager Association
If you have already signed up or associated your app with Business Manager, you are good to go and will already see a "Create a Support Case" button. Simply, click on the "Create a Support Case" button to get started, choose "Application Review" as the Case Type, and provide the neccessary info to start a case.
- Create a New Business: use this if you've never associated your app to a Business Manager.
- Add an App to an Existing Business: use this if your company has an exsiting Business Manager.
I’ve associated my app to a Business Manager, do I have access to Direct Support?
You may receive an option for Direct Support if you are eligible at the time your app is rejected. To utilize Direct Support, you must first have your app associated to a Business Manager. If you do not see this option, you are not currently eligible but we hope to add more developers as we expand this service.