Facebook Business Extension (v2) is currently only available to approved partners. If you are interested in becoming a partner, please contact your Facebook representative for access. FBE requires the
You should add an entrypoint (button) for businesses to uninstall FBE from your platform. Uninstall FBE for a business by making a
DELETE request to the following endpoint:
curl -X DELETE \ "https://graph.facebook.com/v<API_VERSION>/fbe_business/fbe_installs?fbe_external_business_id=<FBE_EXTERNAL_BUSINESS_ID>&access_token=<ACCESS_TOKEN>"
The access token used in this call can be either a user access token or a system user access token.
If the same user has more than one FBE connected with their business, uninstalling one of them does not impact the others.
After client uninstalls FBE, the client is off-boarded from the Business On-Behalf-Of solution. That means the partner Business Manager no longer has access to FBE assets in the client Business Manager (current behavior), and other assets that were shared using the Business On-Behalf-Of solution (new behavior).
Another way to uninstall FBE is by using our Graph API to revoke the
manage_business_extension permission. If you revoke this permission, we disable all FBE features on their Facebook Page and Instagram Profile. This process still works, but we recommend migrating to the API call described above to avoid issues in the future.
To revoke the
curl -X DELETE \ -F "access_token=<ACCESS_TOKEN>" \ "https://graph.facebook.com/<app-scoped-user-id>/permissions/manage_business_extension"
You can get the business
app-scoped-user-id from the Webhook or by calling the following Graph API endpoint with an Access Token:
curl -X GET \ "https://graph.facebook.com/me?fields=id&access_token=<ACCESS_TOKEN>"
If you have implemented an
fbe_install Webhook to receive prompt updates about FBE installations and reconfigurations, you will also receive events when the user uninstalls FBE.
To differentiate install and updates from uninstall Webhook events, rely on payload
fbe_event field to distinguishes whether the event notification is an install or uninstall.
Use the Direct Support tool in Business Manager to get assistance directly from our team:
If you don’t see your desired topic in the Direct Support dropdown menu, please contact your Facebook partner manager representative via email for access.
Direct Support has a strong integration with Business Manager. So make sure to add all your team members who will be using the Direct Support tool to submit questions and bugs as users of your company Business Manager. Learn how to do this by following the instructions here.