Enforcement

If you violate any of our Platform Terms or Developer Policies your app and possibly your account will be enforced upon. Enforcement actions for violations will vary. When enforcing on an app, we consider the severity and nature of the violation, the developer’s policy compliance history, and the violation’s impact on users. Enforcement actions for policy violations may include (but are not limited to) any of the following:

  • a warning
  • restricting the app's ability to perform certain actions for a period of time (e.g., posting content)
  • deactivation and removal of the application

Violation Details

The developer appeals page lists all of your apps that have been enforced on and the Terms and Policies they have violoated.

Violation Notifications

We will communicate information about policy violations through developer notifications and emails.

Email

Enforcement emails are sent to the email address listed in each app’s Contact Email field in the Settings > Basic panel in the App Dashboard.

If you did not receive an email, confirm which email you have designated as the contact email for your app and make sure that it is active, can receive new email, and did not flag the email as junk or spam mail. If you manage multiple apps, make sure that each one has a valid contact email address.

Please note that we can only receive responses to enforcement emails sent from the email address listed in the Contact Email field in your app's Settings > Basic panel. Responses sent from different emails will fail to reach the appropriate team.

Developer Notifications

Developer notifications will be sent your app's alerts inbox. If you did not receive an alert, you may want to verify that your app has enabled developer notifications in the developer settings panel.

Extensions

If you have received a warning notification you can request more time to address the violation. In your request, you must provide a reason for why you need more time.

To request an extension you can respond to the warning notification email you received requesting more time. If you are approved, you will be granted an extension that is the same as the initial warning period. For example, if the initial warning period was 1 week, the extension will be 1 week. Requesting an extension does not guarantee you will be granted more time.

Only apps that received a warning can request an extension and only an app Administrator or Developer can request an extension.

Appeals

To request an appeal, you may need to debug your app, update its Facebook integrations, cease behavior that is not compliant, or take other remedial actions. In some cases, you cannot appeal due to the nature of the violation. To request an appeal visit our developer appeals page.

FAQs

We have a team of policy specialists who may be able to help you with your app's situation. To reach a specialist, visit the Developer Appeals page or respond to the enforcement email we sent you.