Operations

Depending on the level of technical integration there are still some tasks that your team might need to support:

1. Order fulfillment

You can partially or fully process orders in our Commerce Manager UI (ship, cancel, refund). For more info read here.

You cannot acknowledge order via the UI if you set up your Commerce Manager to manage orders via API.

2. Cash reconciliation and taxes

Your finance team would need regularly (up to your finance team) reconcile our bank transfers using our reports. You can either generate reports using our transactions API or using Financial Reports and Tax Forms in Commerce Manager.

3. Customer service

Customer service is provided via email. An email address your customers can reach you and get the help they need can be entered in Commerce Manager settings.

It may take up to 24 hours for changes to be propagated after customer service email address was updated.

If you need to contact a customer about their order, you can send an email to them either using the email address from order details or via Commerce Manager.

Post purchase experience (returns, disputes, chargebacks) is covered here.