Team

Integrating Instagram checkout is a cross-functional effort. Each team should be onboarded as early as possible and understand the scope of work, timeline, requirements and limitations.

Team Owned Components In Scope Tools

Project manager (PM)/project lead

Set up

Coordinate activities across multiple teams


Create project plan and timeline, facilitate smooth delivery


Create dev app


Business manager administration - create system users, generate access tokens, assign permissions

Business Manager UI, Facebook Apps UI

eCommerce Development/Infrastructure

Catalog, Order management

Create high-quality catalog, product feed


Schedule product feed uploads


Implement inventory strategy


Integrate with order management API


Implement a new internal payment method for pre-paid orders if necessary


Support API integration, coordinate technology development with in house or third party

Catalog, Catalog Batch API

Finance

Reporting

Tax and cash reconciliation

Reports API, Commerce Manager

Customer Service

Customer service

Handle customer support cases and claims, order returns


Initiate payment refunds


Manage orders in the shop (optional)

Commerce API, Commerce Manager

Social Media

Catalog, Set up Instagram

Choose catalog in IG settings Tag products on IG

Catalog, Instagram