Enforcement Protocols

Enforcement actions for policy violations will vary. When enforcing on an app, we consider the severity and nature of the violation, the developer’s policy compliance history, and the violation’s impact on users. Enforcement actions for policy violations may include (but are not limited to) any of the following:

  • a warning
  • restricting the app's ability to perform certain actions for a period of time (e.g., posting content)
  • deactivation and removal of the application

Violation Notifications

We will communicate information about policy violations via email or Developer Alerts.

Email

Enforcement emails are sent to the email address listed in each app’s Contact Email field in the App Dashboard > Settings > Basic tab (screenshot below). If you did not receive an email, confirm which email you have designated as the contact email for your app and make sure that it is active, can receive new email, and did not flag the email as junk or spam mail. If you manage multiple apps, make sure that each one has a valid contact email address.

Developer Alerts

Developer Alerts will be displayed in the Developer Notifications interface on developers.facebook.com (the bell icon). If you did not receive an alert, you may want to verify that your app has enabled app notifications in your developer account’s notification settings.

FAQs

Please navigate to the appeals page to see what policies your app violated. You must comply with all of our Facebook Platform Terms and Developer Policies to remain active on our platform.

We have a team of policy specialists who may be able to help you with your app's situation. To reach a specialist, use the appeals page or respond to the enforcement email we sent you. Enforcement emails are sent to the email address listed in the app's Contact Email field in the App Dashboard > Settings > Basic tab.

Depending on the violation, before you appeal, you may need to debug your app, update the Facebook integration, cease behavior that is not compliant, or take other remediating action. In some cases, you cannot appeal due to the nature of the non-compliance.

Yes. You can respond directly to the email that sent you the violation notification and request an extension. If you are approved, you will be granted a remediation extension that is the same as the initial warning period, e.g., if the initial warning period was 1-week, the extension will be 1-week. Requesting an extension does not guarantee you will be granted an extension.

Yes, each app is eligible for an extension. However, if your violation is severe enough to not warrant a warning period, you will not be able to receive an extension.

You must provide a reason for why you are requesting the extension.

Only the developer of the app or app admin can request an extension. This is requested through replying to the violation email. To ensure that you have the correct email in the settings, please see the FAQ question here.

The Facebook Developer Community Forum can be a great resource to ask questions to other Facebook platform developers. You can access the Developer Community Forum here:

https://developers.facebook.com/community/

Please note that Facebook does not approve of or sponsor any guidance provided by third-party developers.