Account ID: 1732306148016215 Business: Salon Hanna bot (hair salon appointment booking) Disabled: Sep 7, 2026 Cited: Commerce Policy / Acceptable Use Policy Status: Review requested and upheld — marked Final, no further self-service appeal offered

This account only ever sent static, scripted appointment-booking replies — no products or services sold, no marketing messages, nothing touching the restricted categories the enforcement notice references (alcohol, tobacco, drugs, gambling, adult content, etc.). I've gone through the full message history myself and can't find anything resembling a violation.

The Business Support Home AI assistant confirms the decision is final and says it can't escalate to a live agent. Has anyone hit a case like this and found an actual path to human review? Any pointers appreciated.