Receiving 131000 Error code on WhatsApp Account
3

Hello,

We created a fresh Whatsapp Business Account and verified our whatsapp number. When we tried to test the API call through the API setup page we get the message Sending of message failed, Something went wrong.

We tried via the Postman Collection and we got the same response but with a traceid also. Here is the JSON response:

{ "error": { "message": "(#131000) Something went wrong", "type": "OAuthException", "code": 131000, "error_data": { "messaging_product": "whatsapp", "details": "Something went wrong" }, "fbtrace_id": "AUw2z6qaDUp2pqXhGCSN51X" } }

Performed also today 3rd of November another request with same result

{ "error": { "message": "(#131000) Something went wrong", "type": "OAuthException", "code": 131000, "error_data": { "messaging_product": "whatsapp", "details": "Something went wrong" }, "fbtrace_id": "A-Pdj_FU3yd4GzVdsR2R4aq" } }

The API we use is the one shown under Whatsapp -> Api Setup on Step 2: Send messages with the API.

Can you help us identify what we have done wrong?

Thanks.

Kind Regards,

Valentinos

Valentinos
Asked about 2 years ago
Selected Answer
2

Someone posted a workaround in another thread. You have to create another app in the developers console, it will take your phone numbers and templates, you only have to reconfigure your permanent tokenn and your webhook. It worked for me.

November 7 at 2:36 PM
Alejandro César
Selected Answer
1

are you try send template marketing flow?

November 4 at 12:38 PM
Ernesto
Arif

I sent marketing template with button form and got the similar error. Do you have an advice to handle this error?

November 5 at 12:43 PM
1

Any update on this? Is there a Meta developer/support to inspect that trace_id and let me know the issue?

November 7 at 12:20 AM
Valentinos
1

I have the same issue. I share you this link: https://developers.facebook.com/community/threads/331796169141597/

Meta isn't completly clear to solve this issue. In the meantime I continue with the API down

November 7 at 6:00 AM
Roy
2

I'm also getting same error { "error": { "message": "(#131000) Something went wrong", "type": "OAuthException", "code": 131000, "error_data": { "messaging_product": "whatsapp", "details": "Something went wrong" }, "fbtrace_id": "AZeB7CoOVZHwBMJQ8UB7OCW" } }

November 5 at 10:31 PM
Meer
3

I am facing the same issue. Any updates on this?

November 7 at 2:33 AM
Avishek