ESCALATION: WhatsApp Cloud API Tech Provider - Embedded Signup Blocked by Account Integrity False-Positive Loop
7

Hello Meta Engineering Team,

We are operating a verified SaaS platform and Meta Tech Provider. We are currently facing a critical, system-level false-positive restriction that has completely paralyzed our onboarding process (Embedded Signup).

Tier 1 Support has already verified this is a false positive and escalated it to the internal team, but the ticket has been stuck in a silent queue for days with no updates. We urgently request a manual review from the WhatsApp Cloud API Integrity Engineering Team to whitelist our backend.

Technical Details & System State:

Issue: Business Portfolio restricted under "Account Integrity / Automation".

Impact: Embedded Signup flow is completely blocked for all new clients.

Frontend Error Trace: Console returns WhatsAppBizxPlatformMetaBusinessAccountIntegrityLimitView.react upon login initiation.

Current Status: Direct Support (Tier 1) confirmed no actual policy violation exists and escalated the case for a backend fix, but we are facing a prolonged silent period.

Reference IDs:

Partner Business Manager ID: 659640*******41

App ID: 464149*******276

Active Escalation Ticket ID: 104541*******728 (Note: Also linked to Case #138098******195)

We rely 100% on official Graph APIs and standard Embedded Signup flows. The automated flags appear to be triggered by standard Tech Provider onboarding volume, not a legitimate integrity issue.

Could a member of the Integrity Engineering team kindly review this specific Business Manager ID and release the backend lock?

Thank you for your support.

Mahmoud
Asked about 2 months ago
Selected Answer
1

Same problem; I can't even get in touch with support.

September 9 at 4:23 AM
Roanny
3

Same problems here.

July 29 at 8:17 PM
Martin
Martin

Hi, we have the same problem. Did you resolve this issue? Thank you!

July 30 at 1:22 AM