Our account was restored, here's what we did: - Verify the business - Add a payment method - Enable 2FA for the phone number - Enable 2FA for each user in the business - Request a new review - Get in contact with Mr Icarus who works for Meta

Same issue here, we noticed the following:

1) The issue is happening only with FBM accounts that didn't set up a WABA account before the 1st of June. If the FBM (both verified than not verified) already had an approved WABA before June and this was approved, new WABAs will be approved. There are no issues in those cases.

2) WABAs get blocked in less than 10 minutes, sometimes even instantly. This is why we complete the embed sign up flow, without going live with a phone number, which would be blocked right after. This means there is no human check on the Meta side on the WABA or website associated to the FBM account, like used to happen tin the past and, eventually the WABA was disabled after Meta checked the website and this was not available, didn't have https, in construction or wasn't complaint with the WhatsApp policies.

3) Requesting an appeal from the BM, for those WABAs that get blocked, became impossible. Even by clicking on Submit appeal, nothing happens and when refreshing the page, the appeal is not sent (must be a bug).

We are usually requesting the client to invite us to their Business Manager account and we are wondeing if other ISVs are working with the same procedure and this might be impacting the onboarding process or triggering some kind of alarm.

We are also try to analyze any other factor as:

1) Does the BM have a Facebook / Instagram page linked to the FBM account

2) Does the business have a payment method set up

3) Was the main owner of the account the one going through the WABA set-up or was another admin of the FMB

We are investigating al factors but so far we haven't be able to identify a decent pattern. We tested the same procedure with multiple BSPs (Gupshup, Respond.io, Trengo) and we out 10 new WABAs, 9 get disabled.

Again: if the FBM has a WABA before the 1st of June approved, the issue doesn't happen so we are, at the moment, "recycling" FBM accounts where there was a previuosly approved WABA; those BMs are not facing any kind of ban.

In resume: something changed on June 1st and Meta is not giving any kind of instructions regarding what's going on since they reply with a template stating "we have checked the case and the business doesn't comply with the policies"; not even opening a ticket via a BSP, which normally should receive better support, is not giving any positive results.

Any solution?

same situation here also.

Same.

The same is happening with all BSP and Cloud FBM users

Hi everyone! Carlo from Callbell here!

Since the issue is still happening and Meta is not proviging any solution to the issue, we decided to create a WhatsApp group to share our experiences and find together the right work-around to get WABAs approved.

This situation is for us unstainable and is causing a huge damage for our business; let's get togheter and discuss any kind of work-around / experience that might help to avoid the automatic ban from Meta (untill they hire back some real people to check WhatsApp accounts).

Here's the link for anyone interested in the topis: https://chat.whatsapp.com/GOLdGJHSfYj5ojtKLQPdr5

Talk to you there!

To resolve your issue with WhatsApp:

Appeal the Decision: Contact WhatsApp support directly to appeal the disabling of your business account. Explain that the messages were part of bot development and that your business complies with their policies.

Join the WhatsApp Business API user Community Group: Use this link ( https://chat.whatsapp.com/IzA0kzCjSpa0DfSusjnNx3 ) to join the WhatsApp Business API user Community group. Share your problem with the members there to get advice and support on navigating this issue.

These steps should help you understand why your account was disabled and possibly regain access.

Same issue happening with a lot of our customers as well. As soon as they add a new number, business gets disabled and when we submit request review, it gets rejected each time with a generic message.

Contacting direct support does not help as they redirect to same Request Review page. So it's an endless loop.

Worst part is once the WhatsApp Business account is disabled, you can not delete a number to use it back on mobile app, essentially making the number unusable everywhere.

As so many people are facing this, I request WhatsApp team to inspect this matter (if you're reading this) at the earliest as this seems to be some bug.

If this is not a bug, at least clear instructions should be given on what's wrong and how to fix this.

For those facing this issue and reading this in future, I've submitted a bug here: https://developers.facebook.com/support/bugs/302713239002754/

I request you to comment there because this issue does not seem to get fixed by following the selected answer.

The issue is still happening but looks like Meta is not giving any importance to it and we are in a infinite loop of useless template replies they provide here in the forum. Unfortunately, we are also unable to onboard new users on the WhatsApp Business API because of this bug (and we do understand the WhatsApp Business policies; I'd say: we know them by heart having onboarded more than 1200 companies on the WhatsApp API since May 2019).

The responde Meta is providing here makes absolutely no sense and this issue won't get resolved as long as the WhatsApp Revenue team will notice a tremendous decline in WhatsApp revenues coming from new WABAs configured after June 1st.

The support that, as partners, we are receiving here is a shame! Hopefully someone with a genuine desire to help read this post sooner or later and the problem will be solved!

It also happened to me with several customers I tried to connect the number. A few seconds after the number the account is blocked. The business is verified. Completely legitimate businesses that meet all the criteria. It started about two or three weeks ago. And it has become almost impossible since then to connect a number without being blocked. All appeals are rejected in a short time, not even one appeal was received from dozens of different customers.

It seems that this is a serious bug related to all the changes made. Also still template messages arrive significantly late.

Do you have any solution meta team?