Hi! Technical support recommend to contact direct to you. Several times we tried to set up ads on Instagram with a direct link to WhatsApp using Facebook AdsManager, and instead of going directly to the store's chat, the link first opens Googleplay offering to download WhatsApp, and then opens the main WhatsApp page, but not with the store's chat. We tried to run "messages" and "traffic" for different purposes - the result is the same. Linking Facebook to WhatsApp and setting up ads was done in accordance with Facebook's instructions. How can I resolve this issue and launch an ad campaign correctly? Thank's in advance!
Have you followed the steps from this article: https://www.facebook.com/business/help/1583303048513172?id=2129163877102343
Yes. the binding is done according to this instruction and when configuring in the ADS manager, the whatsApp business number is displayed, which is attached to the page.