My App say "You cannot use the game at this time" to another users

Hi people, I upload an app to instant game . I play with account administrator or tester and work so good, but I try to play with another facebook account and the app not work show black screen with "You cannot use the game at this time".

I don't use any permission, It's very simple the app. someone had the same problem before.

Asked about 2 months ago