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"code":131042,"title":"Business eligibility payment issue","message":"Business eligibility payment issue"
We're a company from Brazil and the Bussines Hub doesn't have any field that's left blank. The first failed return was at 2026-03-26 06:02:26 (UTC -3) followed by an email request to correct a problem in account config. The link sends to the Account Hub we're I checked all the info and even made a manual payment that went through without problems.
Same problem here.
Same problem here.
Same problem here
Same here
Same problem here
Same problem here.
Same problem here. In Brazil
Same problem here.
Are any BSPs or Tech Providers seeing the same behavior today?
Same problem here
Same problem here
Same problem here
Same problem here
To continue our conversation today, you contacted us regarding a business eligibility payment issue that was preventing you from submitting templates, even with the correct settings. We've identified that the platform is experiencing inconsistencies due to updates to this feature, and the team is already aware of and working on it. In the meantime, you can contact the WhatsApp team directly for further support, and we've also provided their contact information.
They said it will be resolved within 48 hours :(
Same problem here.
Same here
In the account details, when using the old view, you may see the following error:
Faltam informações fiscais Você precisará adicionar informações tributárias à sua conta para enviar mensagens
However, there is no option to add or change this tax information.
same problem here.
same here
same problem here!
Same problem here with 2 diferents accounts.
Same problem! Direct support (AI) doesn't resolve the issue or transfer the call. I managed to open a ticket through the payment manager, but there's a projected 13-hour wait time for a human agent to join the chat.
Same problem here in Brazil
Same Problem, Brazil anyone got a fix ?
Brazil too
From status page:
"We are currently experiencing low disruptions impacting sending messages on Whatsapp Cloud API. Our engineering teams have identified the potential issue and deploying a fix (ETA 6PM PST). We will provide another update within 4 hour or sooner if additional information is available."
Guys, look for an email that Meta sent. That email will have a button to correct the problem and update the company information in the payment section.
Another possibility is to delete the payment method and add it again.
Did it work for anyone changing the payment method? Deleting and adding new cards? Tried some times and did not solve.
Same error, Brazil based.
Same problem here
Same problem here
Same problem here. Meta announced it is already aware of the problem at https://metastatus.com/whatsapp-business-api
I created a new payment method and it is working again. I just don't know for how long.
Resolved icon Resolved Mar [...]:16 PM GMT-3
We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.
Atill same problem here
C'man! Is there a way that actually works to report this bug to Meta? It's unbelievable that none of them answer!
Has anyone managed to resolve this or received any support?
I have also same problem.
Steps already taken:
Added a valid payment method Verified that there are no outstanding dues Confirmed that the business account is verified Ensured that message templates are approved
This also happens here, but only on one specific platform; other platforms with the same payment method are also operational.
Help Meta
Same problem
I think i got a temporary solution.
In the business information section you have to change the country to United States of America and add a US Adress.
The templates started working for me after this.
I was not able to do that, because the payment method is already defined, so the field is disabled.
Unfortunately, once the company has been verified, it is no longer possible to change the address information.
Same! I cant change anything because the company has already been defined.
Same problem here
SAME HEREEEEE
Same problem here
Same problem here.
Same problem here.
same problem here
Same problem
Same problem in São Paulo - SP - Brazil. All accounts with agents are showing the same error. All payment settings have been checked. We even made payments that were processed, and nothing changed.
same problem here
same here
Guys, look for an email that Meta sent. That email will have a button to correct the problem and update the company information in the payment section.
Another possibility is to delete the payment method and add it again.
which email ? wtf
I believe the problem lies in not being able to change the currency and country, as it requires providing the company's CNPJ (Brazilian tax ID), but this cannot be done even after adding a new payment method.
That doesn't solve the problem, I've already tried that.
Did it work for anyone changing the payment method? Deleting and adding new cards? Tried some times and did not solve.
Unfortunately it doesn't work and I haven't received any emails;
Same problem here.
Same problem
Same problem here.
Me too!
https://metastatus.com/whatsapp-business-api
We are currently experiencing low disruptions impacting sending messages on Whatsapp Cloud API. Our engineering teams have identified the potential issue and deploying a fix (ETA 6PM PST). We will provide another update within 4 hour or sooner if additional information is available.
VOLTOUUUUUUUUUUUUUUUUUU
GLORIAAAA>> GLORIAAAA>>>> GLORIAAAAA
What happened?
Atill same problem here
The issue is happening for me today. I can only hope Meta is working on it and will fix it soon
Hi, I'm having trouble sending messages; they're all failing to send.
Same problem here.
Brazil too
Same problem here.
In conversation with a partner BSP, they received feedback from Meta that the expected normalization is starting at 11 PM. This information was not received directly from Meta, but from a partner company; I cannot confirm that the information is correct.
Take it where it didn't deliver any Conversation Start Template message, this Status is very wrong, the status should be red.
Same problem here.
Same problem here.
Same problem here.
Same problem here.
Same problem here.
Same problem here.
Same problem here.
Same problem here
same problem here
Same problem here * ___ *
Same problem here
Same problem here.
Same problem here.
same problem here
Same problem here.
Same problem here.
Same problem here.
Exact same problem here...
Same Problem here
Same here
Same here
Same Here!
same problem
Same problem
Same problem..
In the account details, when using the old view, the following error may appear:
Missing tax information. You will need to add tax information to your account to send messages. Address. No address.
However, there is no option to add or change this tax information.
That's right, the only option is to change the address, and it's correct here; there's nothing to correct in the address.
Same problem
Any news from META, or the usual silence?
Their "support ticket system" s**ks a big fat one. We are paying to use this Official API crap since they are pushing this on everyone throat and there's no support whatsoever, just this community forum. What a bad joke meta is!
It's back, folks. The payment method notification disappeared.
VOLTOUUUUUUUUUUUUUUUUUU
Same problem here
Same problem here! Help!
Same problem here. Already reached for Direct Support with no response.
Same problem here.
Same problem here.
Same problem here
Meta AI's garbage only responds with this:
Unfortunately, we are unable to address your problem directly through our current support channels. However, we highly recommend creating a post in our Developer Community Forum. This platform is a valuable resource where you can connect with other developers and experts who may have encountered similar issues. You can access the forum here: https://developers.facebook.com/community/
We appreciate your understanding and patience in this matter.
Meta AI Agent
Their "support ticket system" s**ks a big fat one. We are paying to use this Official API crap since they are pushing this on everyone throat and there's no support whatsoever, just this community forum. What a bad joke meta is!
A big company like meta should have a better human support, this ai solves nothing and its incredbly hard to contact a human support agent, if anyone has any responses from the support we are willing to communicate and understand, we made a successfull manual payment, and it was successfull, but when trying to send a message via their graph api, it says business payment has some errors...
Same problem here.
Same problem here.
same problem here.
same problem here.
I have the same problem
Good afternoon everyone.
I managed to contact Meta support.
They informed me that there is a massive outage that is being addressed.
They asked me to open an individual ticket for each account that is experiencing the outage so that it can be analyzed and answered individually.
I'm glad if this information is useful to someone.
Have a great day everyone.
The tickets get auto closed by meta ai agent.
Hi Everson Santos Araujo,
Unfortunately, we are unable to address your problem directly through our current support channels. However, we highly recommend creating a post in our Developer Community Forum. This platform is a valuable resource where you can connect with other developers and experts who may have encountered similar issues. You can access the forum here: https://developers.facebook.com/community/
We appreciate your understanding and patience in this matter.
Meta AI Agent
Same issue ... but in my case it returns "message_status":"accepted" when sending templates, but they aren't being delivred .... all account were affected.
The same problem here... for us it shows that a payment method has not been defined.
We hasnt any issue with payment, but looks like it back to work, a bit strange cuz some template still not being deliverd.
Meta should remove this status page ... they only show the issue after it get fixed ... lol.
The same thing is happening here; it seems to have affected Brazil and some accounts, apparently.
It only sends the templates to users who are within the 24-hour window; after that window, they don't receive them.
Their Status page is useless :-(
Same problem here.
Same problem here
Same Problem here
Same problem here. It feels like we have to humiliate ourselves before Meta, as if they’re doing us a favor, even while charging us a lot. They want us to use the official API, yet they do not even provide basic stability, leaving thousands of customers with their services disrupted. Support? It does not exist!
Same problem here.
same probleme here
Same problem here.
We're tech providers and getting the same error for all our clients.
Same. I suspect this issue is specific to tech providers.
same, think its related to tech providers indeed, doesnt make sense
Same issue here!
MetaAI at the business support page claims that everything in my account is ok, informations are all filled up correctly and no debts but I'm still getting this persistent error.
Since this is the thread getting most replies in the community, I've posted this link on a few of thoso others threads so we can interact with only on. I'm hoping this attracts Meta's attention faster.
Really seems like a bug.
The first occurrence iof this error in my account was yesterday at approximately 23:00 (GMT-3).
Same thing here. The status page should be truthful.
Facing the same problems.
same problema here
Same problem here
Same problem here
Same problem here. We need help, Meta. All clients without service.
Same problem here. We need help, Meta. All clients without service.
I'm in the same situation and they're simply not resolving anything; I try to contact them and only receive an automated message. It's getting complicated because it seems to be something in the API system; this error started out of nowhere today, and when I access the dashboard, everything is correct. I need urgent help because I've already tried everything and the dashboard doesn't show any errors, only when a message is sent via the WhatsApp API.
The same problem here... for us it shows that a payment method has not been defined.
Brazil here, same BO here!
Meta help us, same issue here 💣️
Same problem here.
Same problem here.
Same problem
Same problem
Same problem here
Same problem
Same problem here.
Guys, if you have access, please open a ticket with Direct Support; it will be more relevant for them to respond.
Already did it ✅
Direct support is responded by an ai bot and closed.
Mine is still open, I just haven't replied yet.
Direct support didn't solve my problem tbh
Same problem
Is it just me or did only Brazilians notice this problem?
Brazil here
I think it's affecting only Brazil.
yes, looks like it is happening only to brazil.
Brazil here
Brazil here too. Are you able to open a support ticket?
Meta finally has reported this issue in the status: https://metastatus.com/whatsapp-business-api
Meta, this is NOT a Low Disruption. It is affecting all of these people here and our customers
Same problem here, and the service status page says everything is fine, what a lie.
Same problem here.
Same problem here.
Same problem here.
Same Problem here
Same thing here
Same problem here.
Same problem here.
The issue appears to be widespread; here we noticed it starting around 8 AM.