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I have a subscription to the Instagram messages webhook, but there are some messages that arrive with the field "is_unsupported: true". This happens in the following cases:
1.- The user shares a story(video or image) 2. The user shares a reel (short video) or video post.
If the user responds to a story, or if they share a post that doesn't have a video, everything works correctly, it only fails in the 2 cases mentioned above, and it seems that they don't have it supported because it fails with any test we do.
I also have this problem. Did you find out why?
This happens when multiple images attached too, but works fine when single file attached. Any solution yet ?
Same here. Happening for multiple images as well. Contents for these webhooks are very important for us to understand the context of the conversations.
We're facing the same issue at Chatwoot. Even the API response returns unsupported = true when trying to fetch manually
Still happening.
It happens in the following cases as we're seeing it: - If shared content is a profile (not the URL but shared using 'Share profile' link in the app) - If shared content is a video/reel - If shared content has multiple images
I'm having the same problem as the user above.
I still have the problem
Documentation talks about reel as one of the possible data types in webhook, however It comes as unsupported, is anyone aware of whether this is because the app is not live yet or some other reason?
Hey, new updates are released to webhooks, now it supports ig reels and other cool things!
This also happends for unattended calls
Still an issue. They could have used the "attachments" property in the payload for this, but they didn't... There is apparently no workarround to get the data, not even querying it manually for the conversation.
Hey, new updates are released to webhooks, now it supports ig reels and other cool things!