Got this email on 31 May and I have absolutely no idea what the underlying violations might be ?

My developer account is showing - You cannot access this service. For more information refer to Meta’s Platform Terms of Service and Developer Policy . If you believe you received this message in error, submit a support request.

Any luck on this from anyone? I am facing the same issue, and I did not remember breaking any meta rules, my app was working just fine for months before this.

happen to me too i was making Facebook instant games and i stopped working on them (they were not live) i come back year later i found the account suspended and there is no reason for that ... the appeal not working i think some sort of error bot trigger all of those suspensions

My account was also suspended, and I submitted two appeals while waiting for a response. There’s no clear reason for the suspensions. Do you have any advice? How can I start my app campaign instead?

Hello Meta Team,

I understand the concern regarding Platform Term 7.e.i.3.

Upon reviewing my setup, I realized that having multiple similar apps under the same brand may have unintentionally created the impression of duplicate or fallback systems.

These apps were created for testing and development purposes and were not actively used.

I have now simplified my setup and retained only a single, clearly defined app with a legitimate business use case. Any redundant or potentially conflicting configurations have been removed.

I am committed to full compliance with Meta’s policies and ensuring that my application is used strictly for legitimate purposes.

I kindly request a review of my account.

Thank you.

I have no clue what shall I do to get access back to my developer portal. Meta, this is so stupid. I did not get any particular reason or intimation and no opportunity to fix anything. I am completely lost how to move forward with my product development.

Did anyone find a solution? I did try submitting the dispute form twice, but still no result.

any update regarding that i have same issue

My account has unused permissions.

Same here. This is ridiculous for Meta.

Is this the most depressing situation a human mind can even endure? Knowing that you are abandoned that your app is disabled without prior notification. Losing clients due to this disruption of this service. You spend a month of research and submit requests and integrating just for everything to be deleted in a heartbeats time. Is there nothing a small developer can do to resolve this? Just how lonely and depressing and helpless can you feel when you know that your efforts are wasted for nothing.

We’re having the same problem here with our accounts, and even though we’re certified technology partners, we still don’t get any support.

Hi everyone. Has anyone found a solution for this? It clearly seems to be a bug, and it’s seriously affecting my agency’s day-to-day operations.

Also, I wanted to ask if this happened to anyone else specifically: this supposed “policy violation” appeared right after receiving a fake Facebook account hacking/compromise alert.

I’m starting to wonder whether both issues could be related. Did anyone experience the same sequence of events?

Just got an alert that my account had a suspicious access attempt, I recovered it and changed pwd, could not find anything suspicious and wrong with it... Then I got a notification in Facebook that my app review request was cancelled (over a month running) and when I tried to access developers I saw that suspension message. After reading all of this I'm thinking my business is doomed now, what the heck.

This is July 2025 and I dont know if this issue will be resolved.

Hello All,

Any solutions for this?? i've made my second appeal but meta is not responding!!!

same issue here. This morning I received an email saying that my account was blocked due to a suspicious access. I was able to recover it without any problems, the account apparently intact. A few hours later my Developer Facebook app (Meta Solutions Provider) was suspended due to Platform Term 7.e.i.3 - Disallowed use of apps We determined that you create or maintain apps intended to circumvent our enforcement actions.

Hey, This same thing has been happening with me, I just changed my webhook endpoint since our company has changed all its environment names in EC2 and chatgpt thinks it triggered this error on my side, I have asked the support team, its been more than 7-8 days yet I did not get any reply for this, By looking at all these answers, I can understand that this is a huge thing, I don't understand why it takes someone to respond atleast.

I have appealed twice till now and still found no results, My application entire logins are based on this triggering. Now no new users are able to login.

App running successfully for last six month suddenly on may 25 mail received say that please check required Action page some apps is violation the rule. Platform Term 7.e.i.3 - Disallowed use of apps but when clicked on required action button suspended page appear

Platform Term 7.e.i.3

Platform Term 7.e.i.3 - Disallowed use of apps We determined that you create or maintain apps intended to circumvent our enforcement actions. This can include apps that bypass any restrictions or enforcement we’ve placed on your other apps or developer account due to a violation of our terms and policies..

Now loosing the clients and no help.

Hi, I'm having the same problem. I have a verified business and I know I meet all the meta requirements. I've made three appeals, but there hasn't been any response or change. I have an n8n account with WhatsApp nodes, and unfortunately, I need meta to connect WhatsApp to the business. This is proving to be a huge problem. Does anyone know if there's an alternative method for this? I've looked into doing it with Twilio, but I'd have to change all the n8n templates, and I don't know if it will work.

Hello, i'm facing this exact issue. any body managed to fixed this???

Hi, I got the same issue Iv'e submitted their form twice but still didn't get any answer Is somebody looking into it? It is very urgent!

App Restricted Without Violation – No Way to Contact Support?

Hi everyone,

I’ve been using the WhatsApp Business API through my app to manage communication for my restaurant. This morning, I was shocked to receive an email from Meta stating that my app has been restricted, citing reason 7.e.i.3.

What’s frustrating is:

I haven’t violated any of Meta’s policies (to the best of my knowledge).

I’m a paying user using the service for legitimate business purposes.

There seems to be no direct way to contact Meta support to clarify or resolve this.

Do we really need to go through all this stress despite being genuine users? It's extremely disheartening and feels unfair, especially when you're following the rules and still face such disruptions with no clear path to resolution.

Has anyone else faced this? What can be done in this situation?

Thanks in advance.

Exact same thing here. Account suddenly suspended with this error and you can appeal but I don't think anybody is looking into it. Not long before realizing I had been suspended I got an email from Facebook stating that someone had tried to access my account. Not sure if it is related.

Same case for me. I was inactive too. I want to know if this is temporary or permanent.