WABA to be disabled for even for genune reason
1

Hello Meta WhatsApp Business Support Team, We are requesting assistance regarding our Wealthcompass WhatsApp Business Account, which has been disabled. Wealthcompass is a legitimate financial education and family financial planning platform operated by Velgro Reality Ventures Pvt Ltd. Our website is wealthcompassai.com. We would like to understand the exact reason for the WhatsApp Business Account restriction. The account was disabled for an alleged breach of WhatsApp's Business Terms of Service / Terms of Acceptable Use, but we have not been able to identify the specific activity or policy that caused the restriction. We have not used the Wealthcompass WhatsApp Business Account to send unsolicited customer messages, spam, or deceptive communications. We intend to use WhatsApp only for legitimate business communication with users who have explicitly opted in, including webinar registration confirmations and reminders. We are committed to complying fully with WhatsApp Business Terms, Business Messaging Policy, opt-in/opt-out requirements, messaging template requirements, and all applicable policies. Could you please: Confirm the specific policy, activity, business classification, or information that caused the Wealthcompass WABA to be disabled. Clarify whether the restriction is related to our business category or description as a financial education/financial planning platform. Advise us on the exact corrective action required, if any. Review the Wealthcompass WABA and restore it if the restriction was applied in error. We want to resolve this correctly and ensure that our future use of WhatsApp fully complies with Meta's policies. Thank you for your assistance. We would appreciate a manual review and clarification of the specific reason for the reason for blockage

Sumanth
Asked about a month ago