WhatsApp Groups API
1

Hi

I would like to request help with enabling WhatsApp Groups API for our WhatsApp Business Account.

We have completed all the prerequisites:

Our business phone number is in use with the Cloud API Webhook server is configured and verified at our endpoint App is subscribed to all required group webhook fields: group_lifecycle_update, group_participants_update, group_settings_update, group_status_update App is subscribed to our WhatsApp Business Account whatsapp_business_messaging permission is approved

Earlier(https://business.facebook.com/direct-support/case-detail/26407328765612683/?force_full_site=0&business_id=971676134283230) we asked support to enable Groups API for our account and they said it was, but we still receive error during group creation. { "error": { "message": "(#131215) This phone number is not eligible to access Groups APIs", "code": 131215, "type": "OAuthException", "error_data": { "messaging_product": "whatsapp", "details": "Groups APIs are only available for eligible phone numbers. Please check eligibility for Groups APIs in our documentation - https://developers.facebook.com/docs/whatsapp/cloud-api/groups/getting-started" }, "fbtrace_id": "AH4PIerZKuyoEayobsc14Ee" } }

Can anyone help undrstand what might be wrong? Thank you.

Meggi
Asked about 2 weeks ago