Could a Meta WhatsApp specialist review our display-name change or clarify the exact next step?

We operate the VibeVO brand under DESPERADOS LIMITED and use WhatsApp Cloud API directly. Our number is connected, has High quality, and test messaging works. The requested display name is exactly VibeVO; the current name remains Desperados Limited.

We had previously submitted this change, but it did not apply. On 7 September 2026 we submitted VibeVO again through WhatsApp Manager > Phone numbers > Profile. The UI briefly showed In Review, but after reloading it still showed the old name and no visible In Review badge.

Current Graph API v25.0 results from GET /<PHONE_NUMBER_ID>?fields=verified_name,name_status,new_display_name,new_name_status:

{ "verified_name": "Desperados Limited", "name_status": "AVAILABLE_WITHOUT_REVIEW", "new_display_name": "VibeVO", "new_name_status": "AVAILABLE_WITHOUT_REVIEW" }

This confirms that the requested name is saved, but does not show an APPROVED decision. Business verification is separately pending.

Direct Support case #38029200060057345, "Please review WhatsApp display name VibeVO - previous change did not apply", received a Meta AI Agent response directing us to this forum and was closed without a name decision or confirmed human handoff.

Could a specialist please confirm: 1. Is the saved request actually queued for review, and is business verification or another eligibility requirement preventing it from progressing? 2. Will review start automatically when the prerequisite is met, or must we take another specific action? 3. The display-name documentation describes re-registering a number after approval. What is the correct activation sequence when new_name_status is AVAILABLE_WITHOUT_REVIEW rather than APPROVED? We have not deregistered or re-registered the working number.

Relevant documentation: https://developers.facebook.com/documentation/business-messaging/whatsapp/display-names

The separate business-verification escalation is here: https://developers.facebook.com/community/threads/1787656192266177/ . This question concerns the name request and its review/activation state.

Please route the existing private case to the responsible team if account-level investigation is needed. Account identifiers are available in that case; we can provide further details through a verified private Meta support channel.