Hello Meta Developer Community,

I need guidance or intervention for two WhatsApp Business Accounts that remain banned without a specific enforcement explanation or confirmed human review.

Business: Sigecon Intelligence IA Business ID: 1427722272888541 App ID: 1421754949861057 WABA IDs: 1787475158915302 and 1376532790672517

Direct Support cases: - 38635227162757494 - 38422933620684214 - 27275923515417023

In each escalation, the Meta AI Agent stated that the case would be routed to a human WhatsApp Business compliance specialist and that a written specialist response would be provided. However, each ticket was closed immediately after the automated answer. The newest case was created at 11:44 on September 9, 2026, answered automatically at 11:45, and then closed without any human analysis.

No response identified the policy provision, message, activity, or technical event that caused the enforcement.

The application is still under development. Testing used Meta's official test phone number and one verified recipient controlled by the business. No mass campaigns or customer outreach were performed through the Cloud API, and automated API sending remains disabled.

The official "Appeal Business Ban Decision" form cannot be completed: after selecting the affected WABA, the form requires a production phone number, but no selectable phone number is available for the affected test WABA. This is why the technical support route was used.

Could a Meta team member please clarify:

1. How can we obtain a genuine human compliance review rather than another automated closure?
2. What exact policy provision or technical event caused each WABA enforcement?
3. If the enforcement was incorrect, can the WABAs be restored?
4. If restoration is not possible, what exact remediation and eligibility requirements apply?
5. How should the appeal be submitted when the required phone-number field has no valid option?

We can provide screenshots and additional account evidence through a private official channel if needed. No access tokens or customer data are included here.

Thank you.