The results of the conversion type of messages to WhatsApp API numbers are not reflected in the commercial manager of the campaign

Hello, we are using a WhatsApp API number with the manychat platform to automate customer service. However, in the commercial manager the number of conversions is not counted in the "Results" tab when a person writes to us on WhatsApp from an ad. Is there a way to fix this?

Celso Fabricio
Asked about 2 weeks ago