Bugs"Facebook Platform Opt In" error with Like button after logging in
- Status: Fixed
- Priority: High
- Updated: October 31, 2012 at 1:19pm
Latest response from Facebook
Eric Osgood
This should now be resolved. Thanks for your patience.
Status changed to Fixed · October 31, 2012 at 1:19pm
Eric Osgood
Thanks for the report. We are looking into this.
Status changed to Assigned · Priority changed to High · September 21, 2012 at 9:29am
"An error occurred with Facebook Platform Opt In." after clicking like button on iPhone was marked as a duplicate of this bug.
If I am not logged and and click the "Like" button, it correctly opens a window and takes me to the Facebook login screen. However, after I enter my login information I get the following error: "An error occurred with Facebook Platform Opt In. Please try again later."
I can then click the "Okay" button in the top right-hand corner, and I'm taken to the News Feed. If I then reload the page that contains the Like button, I'm able to use the Like button successfully.
So, if I'm already logged in to Facebook, then the Like button is working as expected. But, if I'm not logged in to Facebook, I get an error after entering my credentials. This is only happening on mobile devices; it works great in Firefox and Chrome on a desktop.
The same error is occurring if I try to use the built in Like button on the http://developers.facebook.com/docs/reference/plugins/like/ page, without being logged into facebook in my Safari mobile session.
Someone else reported this bug, and I think it was erroneously marked as a duplicate. See http://developers.facebook.com/bugs/466988419998316
This is the code that we have on the page:
<html xmlns:fb="http://ogp.me/ns/fb#">
<div id="fb-root"></div>
<script>
(
function(d, s, id)
{
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s);
js.id = id;
js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&appId=241401012553394";
fjs.parentNode.insertBefore(js, fjs);
}
(document, 'script', 'facebook-jssdk')
);
</script>
<fb:like href="http://www.cabelas.com/product/746785.uts?WT.tsrc=SOC&%3BWT.mc_id=fblike" send="true" layout="button_count" width="450" show_faces="true"></fb:like>
I can then click the "Okay" button in the top right-hand corner, and I'm taken to the News Feed. If I then reload the page that contains the Like button, I'm able to use the Like button successfully.
So, if I'm already logged in to Facebook, then the Like button is working as expected. But, if I'm not logged in to Facebook, I get an error after entering my credentials. This is only happening on mobile devices; it works great in Firefox and Chrome on a desktop.
The same error is occurring if I try to use the built in Like button on the http://developers.facebook.com/docs/reference/plugins/like/ page, without being logged into facebook in my Safari mobile session.
Someone else reported this bug, and I think it was erroneously marked as a duplicate. See http://developers.facebook.com/bugs/466988419998316
This is the code that we have on the page:
<html xmlns:fb="http://ogp.me/ns/fb#">
<div id="fb-root"></div>
<script>
(
function(d, s, id)
{
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s);
js.id = id;
js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&appId=241401012553394";
fjs.parentNode.insertBefore(js, fjs);
}
(document, 'script', 'facebook-jssdk')
);
</script>
<fb:like href="http://www.cabelas.com/product/746785.uts?WT.tsrc=SOC&%3BWT.mc_id=fblike" send="true" layout="button_count" width="450" show_faces="true"></fb:like>
| Steps to Reproduce: | 1. Open Safari on an iOS device 2. Navigate to www.facebook.com 3. Log out 4. Navigate to http://developers.facebook.com/docs/reference/plugins/like/ 5. Scroll down to the "Step 1 - Get Like Button Code" section 6. Click the "Like" button 7. Enter your username and password 8. Click the Log In button 9. Notice the error |
|---|---|
| Expected Behavior: | I will be logged in and able to like the product. |
| Actual Behavior: | I'm taken to an error screen that says, "An error occurred with Facebook Platform Opt In. Please try again later." |
8 people can reproduce this issue by following these steps
Repro