Bugsblank/white/empty screen for large percentage of active users, consistently reproducible
- Status: Fixed
- Priority: None
- Updated: June 7, 2012 at 3:26pm
Latest response from Facebook
Our Galaxy 2 app (http://apps.facebook.com/galaxyonline/) has been getting reports that some users cannot login to the app for a few days (some couldn't login for 2 weeks), likely starting around May 15 around the time we submitted our app to the new App Center.
What they saw were a complete blank/white screen. We estimated that this could have affected about 15-30% of our active users.
Today, we've found the following IDs that consistently reproduce the white screen bug, regardless of which browser/PC those users use.
These users have no problem accessing other apps. And other users have no problem accessing Galaxy. So it looks like the impact is "specific users accessing Galaxy app".
Also it seems that the bug surfaced after we submit our app to the App Center.
What they saw were a complete blank/white screen. We estimated that this could have affected about 15-30% of our active users.
Today, we've found the following IDs that consistently reproduce the white screen bug, regardless of which browser/PC those users use.
These users have no problem accessing other apps. And other users have no problem accessing Galaxy. So it looks like the impact is "specific users accessing Galaxy app".
Also it seems that the bug surfaced after we submit our app to the App Center.
| Steps to Reproduce: | Step to Reproduce: 1. Pick one of the IDs below and login 2. Try to access Galaxy 2 app at (http://apps.facebook.com/galaxyonline). Regardless of the browser you use, you see a white/blank screen 3. The "View Source" on the page show HTML being cut off (presumably FB server doesn't respond correctly). ID that can't access the App: 100000576565072 100000594325234 100000514809455 100000228274384 100000573505012 |
|---|---|
| Expected Behavior: | The app should load. |
| Actual Behavior: | A white/blank screen is shown. "View Source" shows the HTML/HTTP response was abruptly stopped, with those HTML at the end: The HTML response stops at: ... <script type="text/javascript">window._is_auto_flush = true;</script> <script>window.Bootloader && Bootloader.done(["Mw+jI"]);</script> |
2 people can reproduce this issue by following these steps
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