BugsDiscrepancies in ad status between FB site and FB API
- Status: Fixed
- Priority: None
- Updated: August 31, 2012 at 4:34am
Latest response from Facebook
Claudiu Ceia
This should now be resolved. Thanks for your patience.
Status changed to Fixed · August 31, 2012 at 4:34am
Claudiu Ceia
Thanks for the report. We are looking into this.
Status changed to Assigned · August 30, 2012 at 7:38am
Updating ads, including pausing and activating doesn't work well.
As you can see in the attached screenshot, in FB site you can see the ad as paused, including the campaign, while through the API we get that the ad-group is in state 4 –pending review. The ad was approved before, and the only change was switching it from paused to active. I'm attaching a screenshot where you can see it on FB site, and here i'm including the call to FB API. I did it more than once just to make sure it’s not a matter of timing.
The reports that I get from our account managers say that it happens for almost all the ads in this account.
https://graph.facebook.com/ADGROUP_ID?access_token....
{
"adgroup_id": .....,
"ad_id": .....
"campaign_id": ......,
"name": "3359/A",
"adgroup_status": 4,
"bid_type": 1,
"max_bid": "60",
"bid_info": {
"1": "60"
},
"ad_status": 4,
"locations": [
3
.
.
.
..
As you can see in the attached screenshot, in FB site you can see the ad as paused, including the campaign, while through the API we get that the ad-group is in state 4 –pending review. The ad was approved before, and the only change was switching it from paused to active. I'm attaching a screenshot where you can see it on FB site, and here i'm including the call to FB API. I did it more than once just to make sure it’s not a matter of timing.
The reports that I get from our account managers say that it happens for almost all the ads in this account.
https://graph.facebook.com/ADGROUP_ID?access_token....
{
"adgroup_id": .....,
"ad_id": .....
"campaign_id": ......,
"name": "3359/A",
"adgroup_status": 4,
"bid_type": 1,
"max_bid": "60",
"bid_info": {
"1": "60"
},
"ad_status": 4,
"locations": [
3
.
.
.
..
| Steps to Reproduce: | 1. make a call to FB API to change the ad from paused to active 2. see you dont get errors on step 1 3. check on FB site and see that the ad is still paused 4. make a call to FB API and see that the ad is in state 4 |
|---|---|
| Expected Behavior: | 1. the ad group to change according to the successful call to the API 2. both FB API and FB site to show the same data |
| Actual Behavior: | 1. ad group status doesnt change on FB site 2. ad group status shows as state 4 through the API |
| API/SDK: | Ads API |
| App IDs: |
|
2 people can reproduce this issue by following these steps
Repro